Customer Success Manager

3 days ago

Gurugram, India Zyvka Full time
Exp14yearsIndustryRecruitment/ StaffingBudget5LPALocationGurgaon
Overview:TheCustomer Success Manager plays a crucial role in ensuring thesatisfaction and retention of our Partners. They are responsiblefor building strong relationships with Vendors understanding theirneeds and maximizing the value they derive from ourservices.
KeyResponsibilities:
  • Develop andmaintain strong relationships with clients to enhance customersatisfaction and retention.
  • Understand customerneeds and communicate them effectively to internalteams.
  • Proactively monitor and analyze vendorperformance.
  • Identify and drive opportunitiesfor vendors to work on daily basis.
  • Collaborate with sales and marketing teams tosupport customer success initiatives.
  • Track andreport on key account metrics and customer healthindicators.
  • Resolve customer issues andescalate as needed to ensure timelyresolution.
  • Deliver product training and bestpractices to partners.
  • Lead and manage vendorsuccess projects and initiatives.
  • Participatein vendor development feedback sessions based on clientinsights.
  • Contribute to the development ofvendor success processes and bestpractices.
  • Collaborate with crossfunctionalteams to improve overall customerexperience.
  • Stay updated on industry trends andcustomer success bestpractices.

RequiredQualifications:
  • Bachelor s degree inBusiness Administration Marketing or relatedfield.
  • Proven experience in a customerfacing orclient relationship role.
  • Demonstrated abilityto drive customer success and achieve retentiongoals.
  • Excellent communication and presentationskills.
  • Strong analytical and problemsolvingabilities.
  • Technical aptitude to understand andexplain product features andbenefits.
  • Experience in project management andcrossfunctional collaboration.
  • Ability tointerpret data and make datadrivendecisions.
  • Proven track record of managingmultiple projects and clientssimultaneously.
  • Team player with stronginterpersonal and negotiationskills.
  • Understanding of CRM software andcustomer success platforms.
  • Ability to thrivein a fastpaced and dynamicenvironment.
  • Customercentric mindset with apassion for delivering exceptionalservice.
  • Certification in Customer Success orrelated field is a plus.

analyticalskills,presentation,customer service,client relationship,teamcollaboration,data interpretation,problem-solving,communication,crmsoftware,project management,analytical,cross-functionalcollaboration,customer success platforms,customersuccess

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