Senior Support Engineer
1 month ago
JOB DESCRIPTION
Position Summary
This role of Sr. Support Engineer, SAP IBP is to provide exceptional remote-based support for
mission-critical SAP applications as part of our global customer support team. The position has the
responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use
both 4.x, ECC environments & latest environments. Role demands proficient communication skills to
do requirement gathering, replicating production issues, stakeholder (internal / external)
understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per
expectations.
Essential Duties and Responsibilities within SAP IBP module and related business processes
(integrated modules) in a Heterogenous SAP landscape:
Level 3 Support across - Incident Management, Problem Management, Service Requests,
Enhancements, and small projects working on tickets
Incident Management:
The SAP Integrated Business Planning (IBP) Sr. Managing Consultant will be responsible for
implementation SAP IBP solution.
The SAP integrated Business Planning (IBP) consultant will be responsible for supporting the
IBP solution
The consultant will independently lead support of IBP S&OP, Demand Planning, Supply
Planning process and solution.
The consultant will lead the team and coordinate with other teams for successful delivery of
integrated solutions.
The candidate will have experience in business process expertise of S&OP, Demand Planning
and Supply Planning process, IBP solution expertise to design, build, test & deployment
towards various client engagements. and demonstrated project management skills to
develop detailed task plan towards timely completion of project milestones and
demonstrated experience in a SAP package solution implementation tools and
methodologies.
The consultant should have knowledge in Process modeling, Scenario planning, Easy-to-use
user interface both excel and web-based, social collaborations, Consolidated information
from different organizations, especially financial data ex. Price data.
The Consultant should have experience in S&OP with basic forecasting methods, IBP for
demand with advanced statistical forecasting methods including ARIMA models, and
gradient boosting , IBP for demand for short-term forecasting using demand sensing logics.
The Consultant should have experience in Control tower as a purpose-built solution,
Dashboards and customer alerts, case management and social collaborations
Service Request Management:
How to documentations on existing configurations
Master data changes / config changes
Enhancements / Projects:
Estimate Enhancements the integration projects through various phases from gathering
business requirements/Developing/Testing and deployment
Gathering and analyzing business/functional requirements and translating them into design
specifications
Working experience on complex customization of programs, t-codes & reports
Writing unit test scripts and conducting unit and integration tests for the customizations
Support UAT tests and participate in Cut-Over activities alongside post production changes
and hyper care
Support the assessment of change requests (corrections, enhancements), proposing and
developing solutions
Taking business transition from incumbent vendors / client IT during new client engagement
onboarding phase
Attending knowledge sharing sessions & Documentations
Participating in Job shadow, Reverse Job Shadow phases
Monitoring Alerts if any on client environment via Rimini Street based tools and or client
based tools and addressing them on time
Ensure compliance with the client's IT processes & internal time tracking
Working on client support timelines based on geography
Performance tuning of existing process to contribute on Continuous Improvement
Additional Duties and Responsibilities
Other job related duties and responsibilities may be assigned from time to time based on
progression and nature of opportunities
Location
Hyderabad, India
Education
Bachelor Degree in Computer Science or related field or equivalent experience.
Language
Fluent English is mandatory, any other international languages is a plus.
Work Experience: 6 to 10 years
Domain experience is good to have
SAP experience in SAP IBP and PS Module is required
Must have Skills: SAP IBP Finance & Controlling Module in SAP with the following additional
functional capabilities,
Must have skills : SAP S/4HANA Integrated Business Planning.
A Good IBP configuration knowledge and exposure to at least 4 IBP modules from IBP
Demand, IBP Response Supply, IBP SOP IBP Inventory, IBP Control Tower.
Should have at least two end to end IBP implementation project.
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working
relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Excellent interpersonal, presentation and communication skills verbal & written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
Ability to work from office & ability to work remotely from a home based office in a virtual
environment
Preferred Qualifications
ITIL v3 or ITIL v4 knowledge of working in Support Environment
Working experience in Global Teams from different geographies & Supporting client time
zone
Working on-call & in shifts depending on nature of engagement
Ticketing tool - Service Now or related tools experience
Understanding of Traditional Project Management & Agile Project Management
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services,
the leading third-party support provider for Oracle and SAP software products and a Salesforce
partner. The Company offers premium, ultra-responsive and integrated application management and
support services that enable enterprise software licensees to save significant costs, free up
resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune
500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of
industries have relied on Rimini Street as their trusted application enterprise software products and
services provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester,
Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing
market with tremendous upside and an extremely strong value proposition that resonates with CIOs
and CFOs.
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