AGM - Area Service

3 weeks ago

Ahmedabad, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Regional Lead - Service Management & Collections

Job Level/ Designation

M2

Function / Department

Enterprise

Location

Gujarat

Job Purpose

To support & execute the service & collections strategy thereby ensuring benchmark levels are met across the customer life cycle for an identified set of strategic accounts across all segments & collections across specific account categories, to deliver the best in class customer experience, to drive net promoter score and CSAT index across segments,, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to engage with C-levels, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, to ensure that account service management teams across regions are well organised, trained and motivated to adopt a consultative approach & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives.

Key Result Areas/Accountabilities

Strategic

Define and execute strategic initiatives for service & collections including account plans and coverage for a strategic set of accounts across segments to enhance competitive position in the region  Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc.  Guide & motivate the team to act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands Core competencies, knowledge and experience [max 5]:  10+ years of experience in leading a customer service team with exposure to service delivery and assurance v Experience in managing ‘C’ levels & customer facing roles v Proven track record in meeting service levels and NPS targets in different situations.  Prior experience in B2B or Telecom B2B v Ability to manage in a dynamic, high growth, high uncertainty environment. Must have technical / professional qualifications: Desired Competencies/ Skills  Powerful influencing/ negotiation skills.

Core Competencies, Knowledge, Experience

University Degree in Business/ MBA along with technical qualifications, or equivalent qualification v ITIL Certification on Foundation, Service Operations 

Years of Experience

7-10 years on role experience

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • AGM - Area Service

    2 weeks ago

    ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Corp. Assurance

    1 week ago

    Ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Corp. Assurance

    1 week ago

    ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm-area Service

    1 month ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 41498- Location: Ahmedabad, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm- Corp. Assurance

    4 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43858- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • AGM- Corp. Assurance

    4 weeks ago

    Ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Corp. Assurance

    4 weeks ago

    ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm-channel Sales

    1 month ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 40316- Location: Ahmedabad, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm-channel Sales

    4 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 41314- Location: Ahmedabad, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm - Pf Response & Resolution

    1 month ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 41331- Location: Ahmedabad, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • AGM-Postpaid Specialist Marketing

    4 weeks ago

    ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM-Postpaid Specialist Marketing

    1 month ago

    Ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM-Fibre Business Accounting&Management

    2 weeks ago

    ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM-Fibre Business Accounting&Management

    4 weeks ago

    Ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm-fibre Business Accounting&management

    4 weeks ago

    Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43920- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-fulfilment & Iot Service

    4 weeks ago

    Ahmedabad, India Vodafone Idea Full time

    Job Req ID: 41890- Location: Ahmedabad, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • AGM- Corp. Assurance

    4 weeks ago

    Ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Area Sales Executive

    1 month ago

    ahmedabad, India Chakrath Consultants Full time

    We are hiring Area Sales Executive for an OTC Brand. Responsibilities: Maintaining and increasing sales of company’s products. Reaching the targets and goals set for your area. Establishing, maintaining and expanding your customer base. Servicing the needs of your existing customers. Increasing business opportunities through various routes to market....

  • Area Sales Executive

    1 month ago

    Ahmedabad, India Chakrath Consultants Full time

    We are hiring Area Sales Executive for an OTC Brand.Responsibilities:Maintaining and increasing sales of company’s products.Reaching the targets and goals set for your area.Establishing, maintaining and expanding your customer base.Servicing the needs of your existing customers.Increasing business opportunities through various routes to market.Setting...

  • Area Sales Executive

    22 hours ago

    Ahmedabad, India Evox Group Full time

    Company DescriptionEvox Group is a leading healthcare company , specializing in medical devices/equipment and rehabilitation products. Supported by a team of highly qualified and experienced professionals in the healthcare industry, Evox is known for being one of the Top 5 Oxygen Concentrator and Electric Wheelchair manufacturers. Our mission is to provide...