Agm - Pf Response & Resolution

1 month ago


Ahmedabad, India Vodafone Idea Full time

Job Req ID: 41331- Location: Ahmedabad, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

AGM - PF Response and Resolution

**Job Level/ Designation**

M2

**Function / Department**

Customer Service - Corporate/Service Partner Operations

**Location**

Ahmedabad

**No of Positions**

1

**Job Purpose**
- Manage Quality resolution of issues with the help of circle, corporate vertical teams for a group of circles
Analyse the reason for the escalation and provide quick resolution
- Arrest the possibility of issue reoccurrence
Analysing gaps in the process/people/product
- By ensuring gaps addressed with the help of respective vertical/functional team

**Key Result Areas/Accountabilities**

Manage Quality Resolution:

- Ensure timely closure of the issues to deliver Service Levels
- Minimal repeat of the issues from the closures
- Quality of resolution scores : TNPS
- Continuous improvement in Improved productivity

Arrest Possibility of recurrence:

- Analyse the category wise issue escalations and repeats
- Repeat issue %
- Issues closed with other verticals/functions in deploying automation, proactive resolution

**Core Competencies, Knowledge, Experience**
- Knowledge and Subject Matter Expertise around VIL processes, and systems
- Excellent analytical skills to identify the process/product gaps and provide resolution
- Self-motivated, willing to excel
- Operational experience with all phases of telecom customer life cycle like call centre, back office, retention

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 6-10 years of experience in various customer service roles with expertise in managing operations and management experience
- Good Analytical Skills

**Who can Apply**

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership


  • Gm-agm Construction

    4 weeks ago


    Ahmedabad, Gujarat, India Kavisha Group Full time

    GM/AGM Construction - Real Estate (15-20 yrs) Required GM / AGM - Construction (Ahmedabad) for Real Estate Company Qual. B. E. Civil Experience - 15+ years Reporting to - Managing Director Should have relevant exposure in high rise residential projects and should be from a developer or builder background, or from renowned contracting firm. Location -...

  • Company Secretary

    1 month ago


    Ahmedabad, Gujarat, India Exxaro Tiles LTD Full time

    The CS job responsibilities can include, but may not restrict to: Reporting to the CFO/MD and communicating regularly with the board Preparing agendas, papers and follow-ups on appropriate actions for the board, committee and annual general meetings (AGMs) Convening and conducting AGMs, recording proceedings, formulating resolutions and submitting relevant...


  • Ahmedabad, Gujarat, India iimjobs Full time

    Position Title: Assistant General Manager (AGM) / General Manager (GM) - Human Resources & AdministrationLocation: Ahmedabad, Gujarat (Santhal Location)Experience: 15-18 years of progressive leadership experience in Human Resources and Administration roles Compensation & Benefits: Highly competitive compensation package with a CTC in the range of lacs per...


  • Ahmedabad, India Mangalam Placement Pvt Ltd. Full time

    Position: Company SecretaryQualification: CSExperience: 3 to 5 yearsLocation: AhmedabadJob descriptionWe are looking for a qualified CS having experience 3-5 yrs. for experience for a listed large group of company in Ahmedabad.Responsibilities :- Conducting Annual General Meeting and Extra- Ordinary General Meeting- Complying with all the Pre and Post AGM...


  • Ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...


  • ahmedabad, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...


  • ahmedabad, India Mangalam Placement Pvt Ltd. Full time

    Position: Company SecretaryQualification: CSExperience: 3 to 5 yearsLocation: AhmedabadJob descriptionWe are looking for a qualified CS having experience 3-5 yrs. for experience for a listed large group of company in Ahmedabad.Responsibilities :Conducting Annual General Meeting and ExtraOrdinary General MeetingComplying with all the Pre and Post AGM...


  • Ahmedabad, Gujarat, India Vodafone Idea Full time

    Job Req ID: 43920- Location: Ahmedabad, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...


  • Ahmedabad, India Mangalam Placement Pvt Ltd. Full time

    Position: Company SecretaryQualification: CSExperience: 3 to 5 years Location: AhmedabadJob descriptionWe are looking for a qualified CS having experience 3-5 yrs. for experience for a listed large group of company in Ahmedabad.Responsibilities :Conducting Annual General Meeting and Extra Ordinary General Meeting Complying with all the Pre and Post AGM...


  • ahmedabad, India Mangalam Placement Pvt Ltd. Full time

    Position: Company Secretary Qualification: CS Experience: 3 to 5 years Location: Ahmedabad Job description We are looking for a qualified CS having experience 3-5 yrs. for experience for a listed large group of company in Ahmedabad. Responsibilities : Conducting Annual General Meeting and Extra Ordinary General Meeting Complying with all the Pre and...


  • Ahmedabad, India Mangalam Placement Pvt Ltd. Full time

    Position: Company SecretaryQualification: CSExperience: 3 to 5 years Location: AhmedabadJob descriptionWe are looking for a qualified CS having experience 3-5 yrs. for experience for a listed large group of company in Ahmedabad.Responsibilities :Conducting Annual General Meeting and Extra Ordinary General Meeting Complying with all the Pre and Post AGM...

  • Company Secretary

    1 month ago


    Ahmedabad, India Laxmi Group Full time

    Company secretaries are typically responsible for: convening and providing administration for annual general meetings (AGMs): for example, producing agendas, taking minutes, conveying decisions and handling meeting correspondence. providing legal, financial and/or strategic advice during and outside of meetings. Advantage - Knowledge of Listed company's...


  • Ahmedabad, India Vodafone Idea Limited Full time

    Role / Job BandCluster Assets & Project Accounting (APA) LeadFunction/ DepartmentFinance – FinOpsReports toCluster Finance HeadLocationCluster HQJob PurposeThe role would be responsible for end to end Assets controls and accounting for the circle/Cluster and involve strong understanding of Accounting process, SAP system knowledge, SSC controls and required...


  • ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation : AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this roleOverview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...

  • HR Manager Payroll

    1 month ago


    ahmedabad, India Navin Group Full time

     Designation HR Manager (Payroll)LevelMiddle Level of ManagementVerticalAccounts & AdminAdministrative & Functional ReportingGM HRJob DescriptionThe HR Manager (Payroll) is responsible for the timekeeping & compensation management of 2000-2500 staff members of the group. He is responsible for maintaining Statutory Compliances, Insurance, Performance...


  • Ahmedabad, India Vodafone Idea Limited Full time

    Role / Job Band Cluster Assets & Project Accounting (APA) Lead Function/ Department Finance – FinOps Reports to Cluster Finance Head Location Cluster HQ Job Purpose The role would be responsible for end to end Assets controls and accounting for the circle/Cluster and involve strong understanding of Accounting process, SAP...


  • ahmedabad, India Vodafone Idea Limited Full time

    Role / Job Band Cluster Assets & Project Accounting (APA) Lead Function/ Department Finance – FinOps Reports to Cluster Finance Head Location Cluster HQ Job Purpose The role would be responsible for end to end Assets controls and accounting for the circle/Cluster and involve strong understanding of Accounting...


  • Ahmedabad, India Skill Ventory Full time

    Roles and ResponsibilitiesExperience in hardware board designing for automotive applications.Experience in Microcontroller design like 1 and ARM base microcontroller from NXP, ST, TI.Experience in Micro-processor design like ARM, DSP base processor from NXP, TI, QualcommAnalog design experience in Op-amp, ADC, DAC, and active-passive filter designExperience...


  • ahmedabad, India Skill Ventory Full time

    Roles and Responsibilities Experience in hardware board designing for automotive applications. Experience in Microcontroller design like 1 and ARM base microcontroller from NXP, ST, TI. Experience in Micro-processor design like ARM, DSP base processor from NXP, TI, Qualcomm Analog design experience in Op-amp, ADC, DAC, and active-passive filter design...


  • Ahmedabad, India Vialto Partners Full time

    Job Description The tasks, roles and responsibilities pertaining to the job role of an Assistant Manager will include the following: Interacting with senior expatriate assignees and middle management client contacts on day-to-day matters Reviewing and finalizing the tax computations - withholding tax computation, advance tax etc. Reviewing...