Quality Analyst
1 month ago
Quality Analyst Job Description ( Travel Process) Location Navi Mumbai
Key Job Responsibilities:
Checking/Supervising overall performance of the team.
Monitoring calls/email/Chat transactions on daily basis.
Analysis of the team and sharing the feedback with the entire team.
Provide feedback through one-on-one coaching sessions.
Conduct Team meetings and discuss evaluation scores, common fatal and share best Practices.
Communicate quality updates on regular basis.
Identify common areas of improvement and conduct refresher trainings.
Generate reports and analyze data regarding the overall performance on a weekly/monthly basis, along with action plans for improvement.
Provide suggestions regarding process improvements and increasing the customer satisfaction levels.
Participate and conduct joint calibration sessions with the Operations, Outsourced partners, and Training teams.
Ensure that the targets regarding the overall quality and Customer Satisfaction levels are met and exceeded.
Job Requirements:
Excellent knowledge on business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus & Galileo mandatory.
Need to be proficient in English & Hindi; knowledge of additional languages is an advantage.
Need to be able to interface with IT/HR/ Training/Operations to collate data & generate various quality reports.
Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills with the ability to handle crisis and escalations.
IATA certification will be an added advantage.
Should be ready to work in shifts if required. Experience Minimum 2-3 years of experience as a Quality Analyst in a domestic/international BPO. Qualification Graduate and above Others Computer savvy; Highly qualified to manage customer expectations and telephone / email etiquettes.
-
Quality Analyst
1 month ago
Navi Mumbai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Call Quality Analyst
3 weeks ago
Mumbai, Maharashtra, India Smart Gurus Consultancy Full timeRequired Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner requiredExperience : 1 - 2 YearsNo. of Openings : 5Education : Any Bachelor DegreeRole : Call Quality AnalystIndustry Type : Manufacturing / Production / QualityGender : [ Male / Female ]Job Country : India
-
Quality Analyst
1 month ago
Mumbai, India Fashion TV India Full timeCompanyOverview: Fashion TV India is a leading Fashioncompany committed to delivering topquality products and services toour valued customers. We take pride in our dedication to excellenceand continuous improvement. As we continue to grow and expand weare seeking a skilled and motivated Quality Analyst to join ourdynamic team. JobSummary: Asa Quality Analyst...
-
Quality Analyst
6 hours ago
mumbai, India Fashion TV India Full timeCompanyOverview : Fashion TV India is a leading Fashioncompany committed to delivering topquality products and services toour valued customers. We take pride in our dedication to excellenceand continuous improvement. As we continue to grow and expand weare seeking a skilled and motivated Quality Analyst to join ourdynamic team. JobSummary:Asa Quality Analyst...
-
Informatica Data Quality Developer
2 weeks ago
Navi Mumbai, India Triumph Ladders Pvt. Ltd. Full timeEmployment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : Under 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 :The Informatica Data Quality Developer (DQ Developer) is responsible for designing, testing,...
-
Informatica Data Quality Developer
4 weeks ago
Navi Mumbai, Maharashtra, India Triumph Ladders Pvt. Ltd. Full timeEmployment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : Under 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 :The Informatica Data Quality Developer (DQ Developer) is responsible for designing, testing,...
-
Informatica Data Quality Developer
2 weeks ago
Navi Mumbai, India Triumph Ladders Pvt. Ltd. Full timeEmployment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : U nder 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 : The Informatica Data Quality Developer (DQ Developer) is responsible for designing,...
-
Informatica Data Quality Developer
1 month ago
navi mumbai, India Triumph Ladders Pvt. Ltd. Full timeEmployment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : U nder 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 : The Informatica Data Quality Developer (DQ Developer) is responsible for designing,...
-
Business Analyst
1 month ago
navi mumbai, India ShujaBITS Infotech Solutions Pvt Ltd Full timeWe are looking for an enthusiastic and motivated Business Analyst - IT Applications to be part of our fast-growing team with strong experience in process oriented requirements analysis, software specification documentation, identification of Minimum Viable Product, Wireframing and a good sense of User Experience design.Key Skills And Experience...
-
Business Analyst
4 weeks ago
Navi Mumbai, Maharashtra, India iimjobs Full timeBusiness AnalystJob Summary: The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure...
-
Quality Assurance Analyst
4 days ago
Mumbai, India Achilles Group Limited Full timeDescriptionQuality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, workingwithin cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIESEFFECTIVE TESTING• Actively and accurately execute testing within software releases to ensure a quality...
-
Quality Analyst
1 month ago
navi mumbai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Analyst
1 month ago
Navi Mumbai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Analyst
4 weeks ago
Navi Mumbai, India TaskUs Full timeAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Finance Analyst
4 weeks ago
navi mumbai, India eClerx Full timeIB Operations- AnalystIndia-Mumbai-Maharashtra | Full-time (FT) | Financial Markets | Job ID _Shift Timings: APAC (6 A.M to 3 P.M) / EMEA (1 P.M to 10 P.M.) / NIGHT (6:30 A.M to 3:30 P.M)| Reports to: | Travel Requirements:Specialism Investment Banking Operations, Capital Market, DerivativesAs part of our IB Operations team, you will be working with our...
-
Quality Assurance Analyst
5 days ago
Mumbai, India Achilles Group Limited Full timeDescription Quality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, working within cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIES EFFECTIVE TESTING • Actively and accurately execute testing within software releases to ensure a...
-
Quality Assurance Analyst
5 days ago
mumbai, India Achilles Group Limited Full timeDescription Quality Assurance Analyst - To ensure the quality of software products and services working in a SaaS environment, workingwithin cross-functional delivery teams, operating with Agile methodology.Key ResponsibilitiesRESULTS & RESPONSIBILITIESEFFECTIVE TESTING• Actively and accurately execute testing within software releases to ensure a...
-
Analytical Quality Role
1 month ago
Mumbai, India Greenwich Associates Full timeAGlobal Analytical Centre Job Title : Analyst/Senior Analyst Job ID: Department: GAC Location: Mumbai/Pune Role: As part of the GAC Analytic Quality & Validation (AQV) team, this position will support analytical activities of Analytic Quality & Validation (AQV), a 2nd line analytical control function for S&P Ratings. This position is designed to work with...
-
navi mumbai, India Sperton Global AS Full timeResponsibilities: 1. AgileDevelopment Practices: o Collaborate withcrossfunctional teams to understandproject requirements and contribute to agiledevelopment processes. o Participate in sprintplanning review and retrospective meetingsto align testing activities with developmentgoals. 2. Testing Expertise: oConduct comprehensive testing including load...
-
Navi Mumbai, India Sperton Global AS Full timeResponsibilities:1. AgileDevelopment Practices:o Collaborate withcrossfunctional teams to understandprojectrequirements and contribute to agiledevelopment processes.o Participate in sprintplanning review and retrospective meetingstoalign testing activities with developmentgoals.2. Testing Expertise:oConduct comprehensive testing including load...