Customer Service Associate

1 month ago

Delhi Division, India Tide Full time

Department: Member Support

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

What we’re looking for:

As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

As a Customer Support Agent you’ll be:

Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improvedJuggling priorities to ensure that members get the best support experienceGetting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debitsEnjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

What makes you a great fit:

Excellent spoken and written English skills You have 1-4 years of experience as a customer support associateYou can attend to all the customer queries, comments and concern posted to the company social media platformYou can review all social media posts for accuracyAbility to use industry tools like Kustomer, Zendesk, GSuite, and JiraYou are confident talking with our customers to help them get the most from their current accountPassion for problem-solving and finding solutions to difficult situationsYou are always on the lookout for recurring issues and help create new workflows to solve themStrong organisational skillsExperience working in customer service for the finance industryExcellent computer skillsYou have some experience working in startups

What you’ll get in return:

Competitive salarySelf & Family Health InsuranceTerm & Life InsuranceOPD BenefitsMental wellbeing through PlummLearning & Development Budget15 days of Privilege leaves12 days of Casual leaves12 days of Sick leaves3 paid days off for volunteering or L&D activities

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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