Service Delivery Analyst
1 month ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Associate's DegreeTravel Percentage :
0%re you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Assists development teams in requirements definition, system design and delivery of projects.
• Verifies technical specifications for development projects.
What you bring:
- 7+ years of IT experience in a technical Application production support role or equivalent with background in Unix/Linux
- Good Knowledge in Unix commands and Unix Shell Scripting
- Experience with shell scripting
- Hands-on knowledge of Oracle, and using SQLPLUS
- Familiarity with common networking practices
- Knowledge of ITIL production support best practices
- Flexibility and Availability to work in rotational shifts and weekends
What we offer you
- An exciting opportunity be a part of Worlds Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- A broad range of professional education and personal development possibilities FIS is your final career step
- A broad range of professional education and personal development opportunities
- Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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