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Customer Success Coordinator

3 months ago

New Delhi, India ELT Corporate Private Limited Full time

JobTitle: Customer SuccessCoordinator


Location:Onsite NewDelhi
Company:ELT Corporate Pvt.Ltd.



AboutELT Corporate Pvt.Ltd.:

ELTCorporate Pvt. Ltd. is a leading legal and business regulatoryconsulting company headquartered in New Delhi specializing in awide array of services including corporate law advisory regulatoryconsulting and business management solutions. Our services rangeacross legal regulatory taxation accounting and technologyconsulting enabling our clients to thrive in complex regulatorylandscapes. We help businesses meet compliance requirements withservices like Legal Metrology Approvals BIS Certification PharmaLicensing Medical Device Licenses andmore.

JobOverview:

Weare seeking aCustomerSuccess Coordinator(Junior)to join our team onsite in our New Delhi office. The idealcandidate will play a crucial role in building and maintainingrelationships with our B2B clients ensuring their satisfaction andsuccess with our regulatory consulting services. This entrylevelrole is perfect for someone looking to grow their career in clientrelations customer success and marketing coordination within afastpaced servicedrivenenvironment.

KeyResponsibilities:

  1. ClientOnboarding:

    • Coordinatethe client onboarding process ensuring that projects start on timewith the correct team assigned to theproject.


  1. FeedbackCollection & ClientSatisfaction:

    • Proactivelycontact clients to gather feedback postservice delivery andthroughout the projectlifecycle.

    • Distributeand manage postservice satisfaction surveys and generate clientfeedbackreports.

    • Monitorand track feedback to improve client experiences continuously andservicequality.


  1. MarketingSupport:

    • Collectclient logos testimonials and other marketing assets after positiveclientinteractions.

    • Ensureall marketing materials including testimonials are utilized incollaboration with the marketing team for promotional campaignscase studies and thewebsite.

    • Secureclient approvals for publishing logos and successstories.

    • Exploreopportunities to engage clients through webinars workshops or othervalueadded activities relevant to their businessneeds.


  1. ContractRenewals &Retention:

    • Trackclient contracts and ensure timely reminders forrenewals.

    • Engagewith clients about contract renewals addressing any concerns andpromoting ongoingservices.

    • Assistin improving client retention by proactively identifying atriskaccounts and escalating asneeded.


  1. Metrics&Reporting:

    • Maintainand update customer satisfaction data tracking performance metricslike CSAT (Customer Satisfaction Score) and NPS (Net PromoterScore).

    • Provideregular reports to the management on customer satisfactionretention and testimonial collectionprogress.

    • Coordinatewith teams for client data and generate insights on areas ofimprovement.


KeySkills &Qualifications:

  • Education:Bachelors degree in Business Administration Marketing or a relatedfield.

  • Experience:6 months 2 years of experience in customer success client relationsor marketingcoordination.

  • CommunicationSkills:Strong verbal and written English communication skills able toarticulate ideas clearly and engage with clientseffectively.

  • OrganizationalSkills:Excellent time management and organizational skills with theability to handle multiple clients and taskssimultaneously.

  • CustomerCentricAttitude:A positive proactive approach with a passion for helping clientssucceed.

  • TechnologyProficiency:Basic understanding of CRM tools (e.g. Zoho or any other) andfamiliarity with survey tools for feedbackmanagement.

  • ProblemSolving:Ability to identify potential client issues early on and providetimely solutions to maintainsatisfaction.

WhatWeOffer:

  • Professionalgrowth opportunities within a leading regulatory consultingfirm.

  • Acollaborative and dynamic workenvironment.

  • Mentorshipfrom senior professionals in legal and regulatoryconsulting.

  • Exposureto diverse B2B client relationships and cuttingedge businessservices.


Ifyou are passionate about customer success enjoy building lastingclient relationships and want to click start your career in thedynamic world of legal and regulatory consulting we would love tohear fromyou



Requirements

KeySkills &Qualifications:

  • Education:Bachelors degree in Business Administration Marketing or a relatedfield.

  • Experience:6 months 2 years of experience in customer success client relationsor marketingcoordination.

  • CommunicationSkills:Strong verbal and written English communication skills able toarticulate ideas clearly and engage with clientseffectively.

  • OrganizationalSkills:Excellent time management and organizational skills with theability to handle multiple clients and taskssimultaneously.

  • CustomerCentricAttitude:A positive proactive approach with a passion for helping clientssucceed.

  • TechnologyProficiency:Basic understanding of CRM tools (e.g. Zoho or any other) andfamiliarity with survey tools for feedbackmanagement.

  • ProblemSolving:Ability to identify potential client issues early on and providetimely solutions to maintainsatisfaction.



1-2 year of professional experience in WordPress websitedevelopment Strong knowledge of HTML, CSS, JavaScript, and PHPProficiency in customizing and modifying WordPress themes andplugins Familiarity with responsive design and cross-browsercompatibility Understanding of SEO principles and best practicesAbility to work with design tools such as Photoshop or SketchExcellent problem-solving and debugging skills Attention to detailand ability to meet project deadlines Strong communication andcollaboration skills Ability to work independently and as part of ateam