Team Lead- RCM

2 months ago


Ahmedabad, India Cojective Labs Full time
Job Description
  • Responsible for supervising the team to work on assigned cases 
  • Monitor Team's production and SLA delivery 
  • Keep a record of client KPIs and team's performance against the KPIs 
  • Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer 
  • Provide subject matter expertise on Accounts Receivable processes 
  • Manage and handle effectively escalations raised by the clients 
  • Provide mentorship, training and coaching to the team 
  • Adhere to organizational policies and procedures 
  • Lead by example by demonstrating the highest standards of ethical behaviour 
  • Monitoring and reporting team performance as needed 
  • Keep the Standard Operating Procedures updated and establish due control mechanisms 
  • Work with quality and business transformation team to identify, recommend and implement process improvement projects 


Requirements
  • To be considered for this position, applicants need to meet the following qualification criteria:
  • Account team leadership experience leading 6-10 individuals
  • Hand on experience in Medical Billing
  • Demonstrated expertise in problem - solving and revenue cycle transformation (for e.g. improvement in % of collections, growth of the client account team size etc.) 
  • Performance record of achievement with great people management & leadership skills 
  • Proven track record in problem solving and improving process efficiency through strong analytical and problem solving skills 
  • Excellent written & verbal communication skills 
  • Strong leadership skills with an ability to motivate direct reports 
  • Develop the team's talent, drive employee retention and engagement.



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