IT Operations Specialist

4 days ago


Bengaluru, India Unity Full time

Role Description

The opportunity
Overview:

We're looking for a talented IT Support Specialist to join our helpdesk team and provide technical assistance to all Unity employees. As the initial point of contact, you'll be crucial in maintaining the effective functioning of Unity's technology systems. This role focuses on providing outstanding customer service efficiently.

In this fast-paced, always-on environment, you'll troubleshoot software and application issues, offer technical support, collaborate with the IT team on innovative technology solutions, and identify areas for improvement. You'll also be instrumental in the migration of Applications teams to FreshServices, ensuring a smooth transition and enhanced support processes.

What you'll be doing

Key Responsibilities: Manage the day-to-day operations of our ticketing system, ensuring timely resolution of support requests. Provide technical assistance to users by researching and resolving their inquiries. Lead the migration of Applications teams to the FreshServices platform, developing and executing migration plans. Coordinate with various stakeholders to ensure a seamless transition Continuously evaluate and optimize support processes to enhance efficiency and customer satisfaction. Identify opportunities for automation and implement solutions to streamline workflows. Expand and maintain the IT Knowledge Base through documentation.

What we're looking for

Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as an IT Support Specialist or similar role. Strong understanding of IT-Support best practices and methodologies. Strong understanding of IT infrastructure and applications. Experience with FreshService or similar ticketing systems. Strong communication and interpersonal skills. Ability to work independently and as part of a team

You might also have

Additional Skills (Preferred): Experience in service desk platform migration projects involving FreshService SaaS administration experience Experience with scripting languages (, Python, PowerShell) Knowledge of ITIL best practices and Certification in IT service management (, ITIL)

Additional information

Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position

  • Bengaluru, Karnataka, India Enormous IT Full time

    Job DescriptionAs a Business Operations Specialist, you will be responsible for implementing corporate strategy and driving operational excellence. This role requires a strong understanding of business operations and the ability to analyze and improve processes.Main Responsibilities:Develop and implement business strategies to drive growth and improve...


  • Bengaluru, Karnataka, India PRODAT IT SOLUTIONS Full time

    Job DescriptionWe're seeking a highly skilled Financial Operations Specialist to join our team at PRODAT IT SOLUTIONS. The ideal candidate will have 2-3 years of experience in bookkeeping and accounting, with strong knowledge in bookkeeping.Key Responsibilities:Manage account payables and receivables efficientlyPerform bank and vendor reconciliationsPrepare...


  • Bengaluru, Karnataka, India PRODAT IT SOLUTIONS Full time

    Job OverviewAt PRODAT IT SOLUTIONS, we are seeking a highly skilled Financial Operations Specialist to join our team. The ideal candidate will have 2-3 years of experience in bookkeeping and accounting, with a strong knowledge of bookkeeping principles.The successful candidate will be responsible for managing account payables and receivables, performing bank...

  • IT Support Specialist

    2 weeks ago


    Bengaluru, Karnataka, India IT Full time

    Job Summary:We are seeking a dedicated Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team. The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations.Key Responsibilities: • Handle Tier 1 help desk...


  • Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Job SummaryWe are seeking a highly skilled Cloud Data Governance Specialist to join our team at Cloud Analogy CRM Specialist Limited. The successful candidate will be responsible for supporting the global deployment of Data Quality solutions, identifying and resolving Data Quality issues, and collaborating with global Data Governance teams to develop and...


  • Bengaluru, Karnataka, India IT Full time

    Job SummaryWe are seeking a skilled Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team at the Bangalore office.The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations.Key ResponsibilitiesHandle...


  • Bengaluru, Karnataka, India ZealCross Private Limited Full time

    Operations Specialist - ZealCross Private LimitedWe are seeking an experienced Operations Specialist to join our team at ZealCross Private Limited. The candidate will be responsible for managing operations to ensure excellent patient experience in healthcare.Key Responsibilities:Work closely with hospital billing and insurance teams to ensure timely payment...

  • Operations Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Rippling Full time

    About RipplingRippling is a cutting-edge HR, IT, and Finance platform that empowers businesses to streamline their workforce operations. By consolidating various systems into a single, intuitive platform, Rippling enables companies to automate and manage every aspect of the employee lifecycle.The RoleWe are seeking an experienced Operations Specialist to...


  • Bengaluru, Karnataka, India Infineon Technologies Full time

    Job Summary: We are looking for an IT Operations Specialist to join our team at Infineon Technologies. As an IT Operations Specialist, you will be responsible for providing technical support and guidance to our IT operations team. Key Responsibilities: Provide technical support for IT operations, including monitoring and troubleshooting systems and...

  • Operations Specialist

    3 weeks ago


    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Job Title: Operations SpecialistAre you a customer-focused, analytical, and strategic leader with a passion for e-commerce and a strong work ethic? We are seeking an Operations Specialist to join our team at ASSPL - Karnataka.Key Responsibilities:Develop analytical models to assess business problems and identify solutions.Work closely with sellers, seller...


  • Bengaluru, Karnataka, India Almighty HRD Consultants Full time

    Job Description for Business Operations SpecialistAlmighty HRD Consultants is seeking a highly skilled Business Operations Specialist to join our team in Bangalore and Coimbatore.Job Overview:We are looking for a Mid-Level Business Operations Specialist with 4 to 6 years of experience in Accounts Receivable (AR) and Accounts Payable (AP). The ideal candidate...

  • Operations Specialist

    2 weeks ago


    Bengaluru, Karnataka, India Altisource Full time

    Job OverviewAltisource is seeking a skilled Operations Specialist to join our team. As an Operations Specialist, you will be responsible for managing client inventory and performing matrix analysis based on the Trustee Inventory.Key ResponsibilitiesManage client inventory and perform matrix analysisEnsure proper controls are in place for any...

  • Operation Specialist

    3 weeks ago


    Bengaluru, Karnataka, India GEODIS Full time

    Job DescriptionGEODIS is seeking a highly skilled Operation Specialist to join our team in Bangalore, India. As an Operation Specialist, you will be responsible for managing Device as a Service (DaaS) and Workstation as a Service (WaaS) requirements, updating Master Production Order (MPO) and ServiceNow orders, and interacting with clients and 3PL to manage...


  • Bengaluru, Karnataka, India JLL Full time

    BMS Operations Specialist Job SummaryJLL is seeking a highly skilled BMS Operations Specialist to join our team. As a BMS Operations Specialist, you will be responsible for operating and monitoring the Building Management System to control, monitor, and optimize the operation of building systems.Key Responsibilities:• Operate and monitor the Building...


  • Bengaluru, Karnataka, India Thomson Reuters Full time

    About the Role: We are seeking a Cloud Operations Specialist to join our team at Thomson Reuters. As a Cloud Operations Specialist, you will play a key role in shaping the future of our global knowledge economy. With a focus on cloud operations, you will be responsible for providing operational support for our platforms and products, including...


  • Bengaluru, Karnataka, India Practo Full time

    Job DescriptionAs an Operations Specialist at Practo, you will be responsible for managing the day-to-day operations of our clinics. Your duties will include payment collection, patient billing, and generating invoices. You will also be in charge of maintaining accurate records of patient appointments and procedures, as well as conducting day-end...


  • Bengaluru, Karnataka, India Razorpay Full time

    Razorpay Product Operations SpecialistRazorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission to enable frictionless banking and payments experiences for businesses of all shapes and sizes. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and...


  • Bengaluru, Karnataka, India Infinitalent Consulting (P) Ltd Full time

    Job Title: Operational Excellence SpecialistDescription:We are seeking a seasoned Operational Excellence Specialist to join our team at Infinitalent Consulting (P) Ltd. As an Operational Excellence Specialist, you will be responsible for driving process improvements, reducing waste, and increasing efficiency across our manufacturing operations.Key...


  • Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    **Job Title:** Cloud Infrastructure Specialist Role and Responsibilities:At SMARTWORK IT SERVICES, we seek a talented Cloud Infrastructure Specialist to maintain and scale our production services and servers across multiple data centers for complex, data-intensive cloud services. Key responsibilities include:Improving scalability, service reliability,...


  • Bengaluru, Karnataka, India Syngene International Limited Full time

    Job Title: Specialist Operational ExcellenceAt Syngene International Limited, we are seeking a highly skilled Specialist Operational Excellence to join our team. As a key member of our operations team, you will be responsible for driving continuous improvement initiatives and implementing Lean principles to enhance our manufacturing processes.Key...