Associate - Program Coordinator (College Operations)

1 month ago

Mumbai, India IIDE Full time
Job Description

Work Timings: 7:00 am - 4:00 pm
Working Days: Monday - Saturday (2 weekdays off)
Location: Designated College on the Western Line + IIDE Andheri Campus
Work Mode: 100% Work from Office
Reports to: Team Lead of College Operations

At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives.

We are looking for a Course Coordinator for Colleges who will represent IIDE at the college level. The candidate will be responsible for networking with various stakeholders, including deans, faculty, teachers, and students of the college. Excellent communication and interpersonal skills are essential for this role.

What You'll Do:

Course Coordination and Management:

  • Manage Google calendars for trainers to ensure effective scheduling.
  • Oversee the Learning Management System (LMS) to ensure efficient course delivery.
  • Provide ongoing guidance to trainers, addressing any questions or issues that arise.
  • Monitor the progress of courses and provide feedback to teaching staff as needed.

Student Communication and Counseling:

  • Coordinate with students via calls, emails, and WhatsApp to address inquiries and provide support.
  • Counsel students regarding course inquiries during the admission season (between June and August).
  • Manage the student journey from admission to course completion.

Stakeholder Networking:

  • Build and maintain relationships with various stakeholders, including deans, faculty, and students at the designated college.
  • Comfortably work from two locations in Mumbai: the designated college and IIDE Andheri Campus.


RequirementsWho You Are:

Must-Have:

  • 1-2 years of experience in a relevant field.
  • Fluent written and spoken English language skills.
  • Excellent interpersonal communication skills.
  • Knowledge of CRM and experience in the EdTech sector.
  • Ability to multitask effectively.

Should-Have:

  • Interest in sales and counseling.
  • Familiarity with online learning platforms and technologies.

Nice-to-Have:

  • Previous experience in student coordination or educational operations.
  • Additional languages spoken, which could enhance communication with diverse student groups.

Expected Deliverables/KPIs:

  • Achieve batch strength through effective student counseling.
  • Engage in 2-3 hours of daily student communication during the admission season.
  • Successfully manage the student journey from admission to course completion.
Additional Information:
  • The candidate must be residing in Mumbai, preferably on the Western Line.


Requirements
Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.

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