College Operations Manager

3 weeks ago


Mumbai, Maharashtra, India IIDE Full time

Job Title: College Operations Manager

Job Summary:

We are seeking an experienced professional to manage BDB operations at 23 colleges representing IIDE at the college level. The ideal candidate will network with various stakeholders, ensuring smooth coordination and effective communication.

Key Responsibilities:

  • Manage Google calendars for trainers
  • Oversee the LMS (Learning Management System)
  • Provide ongoing guidance to trainers addressing questions and problems
  • Monitor course progress and provide feedback to teaching staff as needed
  • Coordinate with students via calls, emails, and WhatsApp
  • Counsel students for their course inquiries at colleges
  • Work from multiple locations in Mumbai
  • Handle college operations efficiently across multiple colleges

Requirements:

  • Experience and Qualifications:
  • 38 years of experience
  • Fluent in written and spoken English
  • Excellent interpersonal communication skills
  • Interest in sales and counseling
  • Knowledge of CRM and EdTech work experience
  • Proficient in MS Office and Google Sheets
  • Understanding of LMS functionality
  • Familiarity with NEP (National Education Policy) and college operations
  • Willingness to travel across colleges

Expected Deliverables/KPIs:

  • Achieve batch strength through student counseling
  • Conduct 23 hours of daily student communication during the admission season
  • Manage the student journey from admission to course completion

Requirements:

  • Excellent written and spoken communication skills (English proficiency)
  • Multi-tasker
  • Should be well-versed with Google Workspace (Sheets, Docs, GDS, etc.)
  • Knowledge of the WA messenger, ZOOM, and automation email software (GMass, Mail Merge)
  • Written and Verbal communication in the English language is a must
  • Mumbai Residents Only
  • Work timings: 10:15 am- 7:15 pm Monday to Saturday, 1 weekday off


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