Associate - Program Coordinator (College Operations)
1 month ago
About the Role:
We are seeking a highly motivated and organized Associate - Program Coordinator to join our College Operations team at IIDE. The successful candidate will be responsible for coordinating and managing various aspects of our college operations, ensuring seamless execution of our programs and services.
Key Responsibilities:
- Coordinate with trainers to schedule sessions and ensure effective course delivery.
- Manage the Learning Management System (LMS) to ensure efficient course management.
- Provide guidance and support to trainers, addressing any questions or issues that arise.
- Monitor course progress and provide feedback to teaching staff as needed.
Student Communication and Counseling:
- Coordinate with students via calls, emails, and WhatsApp to address inquiries and provide support.
- Counsel students regarding course inquiries during the admission season.
- Manage the student journey from admission to course completion.
Stakeholder Networking:
- Build and maintain relationships with various stakeholders, including deans, faculty, and students at the designated college.
- Comfortably work from two locations in Mumbai: the designated college and IIDE Andheri Campus.
Requirements:
- 1-2 years of experience in a relevant field.
- Fluent written and spoken English language skills.
- Excellent interpersonal communication skills.
- Knowledge of CRM and experience in the EdTech sector.
- Ability to multitask effectively.
Expected Deliverables/KPIs:
- Achieve batch strength through effective student counseling.
- Engage in 2-3 hours of daily student communication during the admission season.
- Successfully manage the student journey from admission to course completion.
Additional Information:
- The candidate must be residing in Mumbai, preferably on the Western Line.
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