Principal Consultant _ Oracle Service Contracts

3 weeks ago

Hyderabad, India Genpact Full time


Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Lead Consultant- Oracle Service Contracts

In this role, you will be responsible to Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and post-production support for above applications.
Responsibilities:
• Working on the New Enhancement Requests requested by the customers
• Understand the issue faced by client and analyse the issue and resolve within SLA.
• Responsible for conducting various meetings and discussion with client for various issue analysis etc.
• Responsible for functionality mapping and Requirement analysis.
• Prepare documentation based on client requirement.
• Responsible for writing the test cases for the product.
• Preparing MD 50 documents for all enhancements and changes.
• Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Qualifications we seek in you
Minimum qualifications
• BE/MBA/M.Tech/MCA .
• Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.
Preferred qualifications 
• Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.
• Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
• Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.
• Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices.
• Good Exposure in project methodologies like AIM & OUM, TCM.

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