Oracle CRM/Service Contracts Functional Consultant

3 weeks ago

Hyderabad, India Genpact Full time
We are inviting applications for the role of

Consultant- Oracle Service Contracts

In this role, you will be responsible to Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and post-production support for above applications.Responsibilities :Working on the New Enhancement Requests requested by the customersUnderstand the issue faced by client and analyse the issue and resolve within SLA.Responsible for conducting various meetings and discussion with client for various issue analysis etc.Responsible for functionality mapping and Requirement analysis.Prepare documentation based on client requirement.Responsible for writing the test cases for the product.Preparing MD 50 documents for all enhancements and changes.Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Qualifications we seek in youExpertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.Preferred qualifications· Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.· Areas of expertise include

Oracle Install Base ,

Oracle Field Service ,

Oracle CRM foundation

and

Oracle

Service Contracts, Oracle Teleservices .· Good Exposure in project methodologies like

AIM & OUM, TCM .

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