Information Technology Support Engineer

4 weeks ago


Bengaluru, India PNR Software Solutions Full time

Responsibilities


  • Escalate issues to appropriate groups and track problem resolution
  • Conducted frequent failure analysis and follow-up with application teams from issue resolution and prioritization.
  • Analyzed alert metrics from various applications to arrive at the recurrent production issues.
  • Managed risks and assist in resolving issues that affect the release scope and quality.
  • Generated system health check reports, site traffic, and order status report. Provide key performance indicator reports to higher management.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
  • Monitor network and application performance to identify irregular activity Use AWS tools
  • Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role



Required Skills

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • Exhibit a strong sense of urgency for high severity incidents
  • Exceptional ability to prioritize and diagnose IT problems
  • A passion for finding the root cause of problems, even when the process is tedious
  • Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, microservices, and more.
  • Deep understanding of operating system-level concepts such as processes, memory allocation, and the network stack, knowledge of how applications are affected by the above, and ability to debug the same.
  • Experience in AWS tools, and CloudWatch Monitoring.
  • Basic Understanding of VPC, NAT, Firewall, CIDR, and OS



Nice to have skills

  • Experience in AWS services like s3, ec2,
  • Operational knowledge of TCP/IP and software-defined networking concepts.
  • Experience with web servers, and database concepts.




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