System Engineer, Technical Support — Access Technology

3 weeks ago


Bengaluru, India Calix Full time
This position is based in Bangalore, India.Calix is seeking a Support Engineer to join our team. This role will be responsible for providing support via the web, chat, telephone or at the customer site to address operational product inquiries and resolve technical issues. You will ensure that the technical solutions that are implemented are within the scope and capabilities of the product to deliver the intended customer experience.

As a Systems Engineer (TAC) – Access Technology support, you will provide technical assistance and support to Calix customers and partners. You will troubleshoot, resolve, and document complex network problems in a fast-paced and collaborative environment. You will work with cutting-edge technologies and products that enable secure and seamless connectivity for millions of users across the globe.

Responsibilities and Duties:Provide technical support for Calix Access products, such as routers, switches, wireless controllers, and access points.Analyze, diagnose, and resolve network issues reported by customers and partners.Analyze outages - document per guidelines, communicate risks.Collaborate with other engineers, product managers, and calix vendors to identify root causes and solutions.Escalate complex or unresolved cases to the appropriate teams or experts.Meet SLAs and keep customers satisfied.Update Salesforce tickets continuously per Calix processes.Document case histories, best practices, and troubleshooting guides.Contribute to the continuous improvement of the TAC processes and tools.Cover shifts based on business needs - comfortable with 24x7 work.Cause analysis obligations. Provide pragmatic and effective recovery. Manage and communicate the related risks.

Technical Skills4+ years of technical support and/or escalation support experience, with background in networking and telecommunication.Provide Level-2/3 support and troubleshooting to resolve issues.In-depth understanding of Networking protocols i.e. TCP/IP, DHCP, DNS, SNMP, IPFIX, IPV4/IPV6, CGNET, Ethernet, Layer2 (RSTP/MSTP, VLANs, etc.), Layer3 (IP Routing, OSPF, BGP, etc.), MPLS (L2-VPN, L3-VPN) and networking management ( must have)Knowledge of Linux, shell script and Python (good to have).Knowledge on Cisco, Juniper, or other network devices ( must have).Strong knowledge of the product and its features, benefits, and use cases.CCNA/CCNP/JNCIP/RHCSA or equivalent desired (Good to have).

Professional skillsFluent in the English language (Verbal and written).

This is mandatory.Should be able to articulate technical issues / solutions to internal / external customers.Self-motivated (Do not require constant ‘oversight/assistance’ to get jobs done, etc.).Adaptability (Adapt to change quickly; Ability to learn new technology, products, processes, etc. quickly)Accountable and open to constructive feedback.Exceptional customer service skills.

Placing customer needs first is an absolute requirement.Ability to objectively think and solve problems under pressure (Very important)

QualificationsBachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.CCNA or CCNP certification, or equivalent knowledge of Cisco networking technologies.Experience working in a Network NOC, R&D and/or customer facing environment.Strong troubleshooting and analytical skills.Excellent communication and customer service skills.Ability to work independently and as part of a team.Willingness to learn new technologies and products.

Work location –

Onsite, Bangalore



  • Bengaluru, India Calix Full time

    This position is based in Bangalore, India.Calix is seeking a Support Engineer to join our team. This role will be responsible for providing support via the web, chat, telephone or at the customer site to address operational product inquiries and resolve technical issues. You will ensure that the technical solutions that are implemented are within the scope...


  • Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...


  • Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...


  • Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...

  • Prisma Access(Sase

    1 month ago


    Bengaluru, India Connexial Digital Technology Full time

    **Job Description**: **What you'll be doing** The primary role of the Service Engineer (L3) - Prisma Access (SASE) is use of expert knowledge and industry best practices to investigate tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable...


  • Bengaluru, India StoneX Full time

    OverviewThe ideal candidate for this position will assist in maintaining a highly integrated Identity and Access Management program, including operational activities (provisioning, de-provisioning, access changes, etc.), identity enforcement (segregation of duties, access reviews) and access governance (access auditing, logging, monitoring). An Identity and...

  • System Administrator

    2 weeks ago


    Bengaluru, India Info Origin Inc Full time

    Summary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...


  • Bengaluru, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • Bengaluru, India StoneX Full time

    Overview The ideal candidate for this position will assist in maintaining a highly integrated Identity and Access Management program, including operational activities (provisioning, de-provisioning, access changes, etc.), identity enforcement (segregation of duties, access reviews) and access governance (access auditing, logging, monitoring). An...

  • Workspace One Access

    4 weeks ago


    Bengaluru, India Avi Consulting LLP Full time

    **Title : Engineer / Technical support (Vmware Horizon / Workspace One access with SSO / UEM)** **Exp Range** - 5 to 8 years; Rel. Exp - 4+ years **Mode of work - WFH / Report to office** **Shifts - 3 shifts (APAC, EMEA, US), rotational - quarterly once, allowances - yes;** **Max Budget-13 lpa-17 lpa** Responsibilities: 1. Engineer / Technical support...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...