Manager, Solutions Consulting

1 month ago

Bengaluru, India Zendesk Full time
Job Description

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams We're hiring across all areas, especially in our India Sales team, and so we need to expand our Presales team to keep up We have an exciting opportunity for a new SC Manager. The Solutions Consulting Manager will be responsible for leading a team of SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle.  

We're seeking a Manager who adopts a hands-on approach to leadership. The right candidate must be experienced both working as an individual contributor, owning the technical sale, as well as leading and mentoring a team of Solution Consultants. They must have seen success selling to Corporate and Enterprise accounts and in convincing C-level and director-level executives of the technical merits of the software solution.

The SC Manager and the SC team will work, in conjunction with Sales, Marketing, and Product Managers, as the technical bridge between Account Executives and prospective clients. The SC Manager and the SC team will take ownership of the prime technical relationship with our prospects to drive revenue and customer satisfaction by proactively managing and delivering technical information to our customers, onsite, online, and via telephone.

What will you do?

  • Leading, hands on coaching and mentoring a growing team of 3 Solutions Consultants

  • You will be deeply involved in the team's day-to-day activities, providing detailed guidance

  • Drive best practices within the team, and apply global approaches to the SC role

  • Support SCs in key customer meetings and events

  • Own projects aimed at furthering the Global SC team’s success and as defined by APAC SC Director

What you have?

  • Proven experience of leading and managing a small team

  • Midmarket & Enterprise software selling experience, with direct external customer facing experience

  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.

  • Experience scoping, managing, and executing customer pilots and Proof of Concepts.

  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.

  • Superior solution scoping abilities, using our existing solution and influencing new product development.

  • Must be willing to work in a fast-paced startup environment with multiple roles.

  • Must be willing to travel.

  • Obvious passion and people skills.

  • Must be willing to relocate to Bangalore

Even better if you also have...

  • 3 + Years experience managing or leading a presales team of 3 or more

  • Previous consulting experience implementing enterprise-class software solutions.

  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.I


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#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

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