Real Time Analyst

4 weeks ago

Mumbai, India Etraveli AB Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai / Pune

Duties & Responsibilities

Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors. Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. Responsible for approving and plotting real- time schedule exceptions, and in creating accurate, timely, and relevant intraday reports. Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. Ability to conduct root cause analysis and provide operational actions. Publish intraday reports and attendance at regular intervals. Recommend overtime requirements. Provide ad-hoc data and analysis requests and regular reporting. Work extensively on worksheets.

Requirements

Excellent written and verbal communication. Strong interpersonal skills to facilitate cross geographic interaction. Proficient in using MS Office applications (MS-word, Excel) & Google Sheets. Good analytical skills. Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit. Possesses good business acumen.

Minimum education requirements

Undergraduate - Diploma / HSC pass (10+2)

  • Real Time Analyst

    1 week ago

    Mumbai, Maharashtra, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    1 week ago

    Mumbai, Maharashtra, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    1 week ago

    Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    2 months ago

    mumbai, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    4 weeks ago

    mumbai, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    1 day ago

    mumbai, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    2 months ago

    Mumbai, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    4 weeks ago

    mumbai, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    4 weeks ago

    Mumbai, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    2 months ago

    mumbai, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    6 days ago

    mumbai, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    3 weeks ago

    Mumbai, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst, Mumbai

    3 weeks ago

    Mumbai, India Lumina Datamatics Full time

    Key Responsibilities:2-5 Years of experience in Realtime Analyst or voice operations and Good communication skillsBasic understanding of Telephony, good analytical skillsKnowledge of IEX toolStrong knowledge of MS OfficeQualifications:Any GraduateWillingness to work from office24*7 Shift (Rotational Week off’s)

  • Real Time Analyst, Mumbai

    1 week ago

    Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:2-5 Years of experience in Realtime Analyst or voice operations and Good communication skillsBasic understanding of Telephony, good analytical skillsKnowledge of IEX toolStrong knowledge of MS OfficeQualifications:Any GraduateWillingness to work from office24*7 Shift (Rotational Week off's)

  • Real Estate Agent

    2 months ago

    Mumbai, India JAISWAL REAL ESTATE Full time

    **REQUIRED SALES MANAGER FOR REAL ESTATE FIRM.** **SALARY 10,000/- TO 40,000/- (DEPENDS ON CANDIDATE EXPERIENCE)** **TARGET ORIENTED JOB.** **WORKING LOCATION: DAHISAR TO GOREGOAN.** **OFFICE LOCATION :KANDIVALI (EAST). MUMBAI.** **PREFERABLE CANDIDATES**: - **CANDIDATES WITH GOOD COMMUNICATION SKILL.** - **SALES EXPERIENCE CANDIDATES PREFERABLE FROM...

  • Real Estate Agent

    3 weeks ago

    Mumbai, India JAISWAL REAL ESTATE Full time

    **REQUIRED SALES MANAGER FOR REAL ESTATE FIRM.** **SALARY 10,000/- TO 40,000/- (DEPENDS ON CANDIDATE EXPERIENCE)** **TARGET ORIENTED JOB.** **WORKING LOCATION: DAHISAR TO GOREGOAN.** **OFFICE LOCATION :KANDIVALI (EAST). MUMBAI.** **PREFERABLE CANDIDATES**: - **CANDIDATES WITH GOOD COMMUNICATION SKILL.** - **SALES EXPERIENCE CANDIDATES PREFERABLE FROM...

  • Real Time Analyst, Mumbai

    2 months ago

    Mumbai, India Lumina Datamatics Full time

    Key Responsibilities: 2-5 Years of experience in Realtime Analyst or voice operations and Good communication skillsBasic understanding of Telephony, good analytical skillsKnowledge of IEX toolStrong knowledge of MS Office Qualifications: Any GraduateWillingness to work from office24*7 Shift (Rotational Week off’s)

  • Real Time Analyst, Mumbai

    1 week ago

    Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities: 2-5 Years of experience in Realtime Analyst or voice operations and Good communication skills Basic understanding of Telephony, good analytical skills Knowledge of IEX tool Strong knowledge of MS Office Qualifications: Any Graduate Willingness to work from office 24*7 Shift (Rotational Week off's)

  • Real Time Analyst, Mumbai

    3 weeks ago

    Mumbai, India Lumina Datamatics Full time

    Key Responsibilities: 2-5 Years of experience in Realtime Analyst or voice operations and Good communication skillsBasic understanding of Telephony, good analytical skillsKnowledge of IEX toolStrong knowledge of MS Office Qualifications: Any GraduateWillingness to work from office24*7 Shift (Rotational Week off’s)

  • Real Time Analyst, Mumbai

    2 months ago

    mumbai, India Lumina Datamatics Full time

    Key Responsibilities: 2-5 Years of experience in Realtime Analyst or voice operations and Good communication skills Basic understanding of Telephony, good analytical skills Knowledge of IEX tool Strong knowledge of MS Office Qualifications: Any Graduate Willingness to work from office 24*7 Shift (Rotational Week off’s)