Real Time Analyst

1 week ago


Mumbai, Maharashtra, India Etraveli AB Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai / Pune

Duties & Responsibilities

Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors. Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. Responsible for approving and plotting real- time schedule exceptions, and in creating accurate, timely, and relevant intraday reports. Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. Ability to conduct root cause analysis and provide operational actions. Publish intraday reports and attendance at regular intervals. Recommend overtime requirements. Provide ad-hoc data and analysis requests and regular reporting. Work extensively on worksheets.

Requirements

Excellent written and verbal communication. Strong interpersonal skills to facilitate cross geographic interaction. Proficient in using MS Office applications (MS-word, Excel) & Google Sheets. Good analytical skills. Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit. Possesses good business acumen.

Minimum education requirements

Undergraduate - Diploma / HSC pass (10+2)
  • Real Time Analyst

    1 week ago


    Mumbai, Maharashtra, India Etraveli AB Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

  • Real Time Analyst

    1 week ago


    Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:2-5 Years of experience in Realtime Analyst or voice operations and Good communication skillsBasic understanding of Telephony, good analytical skillsKnowledge of IEX toolStrong knowledge of MS OfficeQualifications:Any GraduateWillingness to work from office24*7 Shift (Rotational Week off's)


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities: 2-5 Years of experience in Realtime Analyst or voice operations and Good communication skills Basic understanding of Telephony, good analytical skills Knowledge of IEX tool Strong knowledge of MS Office Qualifications: Any Graduate Willingness to work from office 24*7 Shift (Rotational Week off's)

  • Data Analyst

    1 week ago


    Mumbai, Maharashtra, India Time Hack Consulting Full time

    Aboutthe Company One of the fastestgrowing and profitable fintech in Mumbai. They have grown to 250employees in just 3 years. They have products across lending andinsurance.Key responsibilities:Connecting IT andbusiness by using data analytics. This helps to understandprocesses figure out whats needed and provide databased suggestionsand reports to...


  • Mumbai, Maharashtra, India Homesync Real Estate Advisory Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Real estate sales 2. Closing deals 3. Sourcing leads with channel partners > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 12th Apr'24 and 17th May'24 3. are available for duration of 3 months ...


  • Mumbai, Maharashtra, India Skill Ventory Full time

    Roles and Responsibilities Hiring for a Leading Bank Assist the seniors in strategic as well as adhoc initiatives and data requirements and analysis along with preparation of portfolio related MISes.Maintain & Upgrade the Master Data of entire RE portfolio and provide regular analytics on the same viz. geography-wise, product-wise, asset-wise insights etc...

  • Workforce Analyst

    1 week ago


    Mumbai, Maharashtra, India Teleperformance Full time

    Join Our Team as a Real Time Analyst at Company X! We are seeking a Real Time Analyst WFM to join our Resource Planning Team. This exciting opportunity involves managing resources in a call center to ensure the right number of agents are available to handle incoming calls efficiently. By improving contact center performance and client objectives, this role...

  • analyst Full-Time

    1 week ago


    Mumbai, Maharashtra, India HyreFox Consultants Full time

    The Financial Crime Operations department is at the forefront of Revolut's efforts to keep customers and their money safe. Working directly with customers to resolve issues and flag potential concerns and using cutting edge technology, we aim to prevent financial crime more effectively than traditional banks. We operate in small, nimble teams that are...


  • Mumbai, Maharashtra, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Key Responsibilities :● Underwriting in real estate including builders and LRD● Key responsibility is to ensure a through evaluation of Real Estate proposals includingfinancials, security, regulation wrt to lending as well as real estate, sales projections, cashflow projections, micro markets and enterprise.● Along with the team, conduct in depth...

  • Real Estate Agent

    1 week ago


    Mumbai, Maharashtra, India VALUE REAL ESTATE Full time

    HE MUST HAVE A BASIC KNOWLEDGE OF COMPUTER SKILLS, HE MUST DRIVE A BIKE AND MUST HAVE A DRIVING LICENSE.Job Types: Full-time, Part-time, Permanent, FresherPay: ₹9, ₹12,000.00 per monthExpected hours: 63 per weekWork Location: In personExpected Start Date: 16/04/2024


  • Mumbai, Maharashtra, India HyreFox Consultants Full time

    Summar y y The Analyst is a Subject Matter Expert (SME) within the team and is responsible for processing and auditing transactions in a timely and accurate manner as per the client specific standard operating procedures. The Analyst is responsible for coaching / training of new hires, metrics / reporting and updating SOP's. The Analyst works with the...


  • Mumbai, Maharashtra, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    Key Responsibilities: Underwriting in real estate including builders and LRD Key responsibility is to ensure a thorough evaluation of Real Estate proposals includingfinancials, security, regulation wrt to lending as well as real estate, sales projections, cashflow projections, micro markets and enterprise. Along with the team, conduct in depth analysis and...

  • Business Analyst

    1 week ago


    Mumbai, Maharashtra, India Globus Full time

    Company: Globus Stores Pvt Ltd is a renowned multi-brand fashion store chain and a division of the Rajan Raheja Group, which has a robust presence in various industries like Real Estate & Construction, Automotive Batteries, Cement, Ceramic Tiles, Media, Communication, Software, Hospitality, and Insurance. Job Title: Business AnalystLocation: Mumbai, India ...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title: Senior Portfolio Analyst-Wholesale Function / Department: Risk Job Purpose: Computation of Wholesale Bank portfolio and Exposure. In-depth knowledge and ability to prepare Quarterly Provision numbers as per the extant IRAC norms in coordination with all stake holders. Preparation of Monthly Risk Deck/Quarterly RMC Deck/ Ad hoc...


  • Mumbai, Maharashtra, India iimjobs Full time

    CA/MBA ; Business Development Analyst - Real EstateRoles and Responsibilities: Business development work which would involve researching real estate strategies, preparation of pitch books, PPM, etc. Working closely with CEO and prepare marketing materials for new fundraise. Analysis and understanding of historical data to identify new business opportunities....


  • Mumbai, Maharashtra, India Niraj Manek Real Estate Consultant Full time

    Our sales executive need to call on the fresh leads provided, call for site visit, show multiple sites and follow up.Sales executive should be good at talking, convincing and also should have proper presense of mind.Work Remotely NoSalary: Up to ₹25,000.00 per monthBenefits: Cell phone reimbursement Paid sick timeSchedule: Day shiftSupplemental pay types:...

  • MIS Analyst

    1 week ago


    Mumbai, Maharashtra, India truejobsindia Full time

    MIS Analyst Job DetailsLocation = Mahape, Navi Mumbai (1 Openings)Shift Timings = 9:30 am - 6:30 pm (day shift)Working Days = 6 Days Sun off Selection CriteriaEducation = Under Graduation DgreeExperiance = Minimum 6 months of experience as MIS Executive in BPO / ITES or Banking / Financial Services / Insurance mandatoryAnalyze the daily MIS of...


  • Mumbai, Maharashtra, India Dimples Realtors Pvt. Ltd Full time

    Company Description Dimples Realtors Pvt. Ltd, part of the Dimples Group, has been a trusted and quality-driven player in the real estate industry for over 25 years. Since its establishment in 1998, Dimples Realtors has been known for prestigious lifestyle projects that have added a touch of glamour to Mumbai's skyline. Role Description This is a full-time...

  • Business Analyst

    1 week ago


    Mumbai, Maharashtra, India Globus Full time

    Company OverviewGlobus Stores Pvt Ltd is a chain of multi-brand fashion stores, and a division of the Rajan Raheja Group, with a solid presence in various industries such as Real Estate, Automotive Batteries, Cement, and Media. Established in 1999, Globus operates multiple stores throughout India.Position OverviewThis role is for a full-time Business...