Regional Service Manager

6 months ago


Ahmedabad, India Mettler Toledo Full time

Our Opening and Your Responsibilities

  • Service Sales: Forecasting, Planning, Execution & Collection for Service Products. Align & manage Telesales, Service Sales, Inside Sales & Contract Admin teams. Healthy sales pipeline through leads & opportunities mapping. 
  • Delegation & Tracking of all Service Calls on Weekly / Monthly basis without any escalation. Ensuring top quality service to both internal and external customers
  • Improve Customer Experience by seeking feedback through regular site visits. 
  • Team Management: Ensure training, upgrade skills & continually motivate for excellent performance. 
  • Territory mapping to ensure better reach to customer & thereby achieve all Service KPI's
  • Ownership, Accountability & Responsibility to deliver on Key performance indicators for Business & Operations thereby build customer relationship.
  • Engage with team for their overall development so as to deliver on all expectations. 
  • Close alignment with all internal stake holders  

What You Need to Succeed

B.E in Electronics / Instrumentation with min. 15yrs+ Work experience in Team Management, Business Accumen, Customer Management & Service Delivery  Language proficiency: English - Good Verbal and written communication skills are a must Knowledge of Excel & Data Analytics  Service Experience on Analytical/Industrial Instruments would be a added advantage.
Overall and Specific Experience: Experience on a Team Manager / Leadership Role

Our Offer to You

  • One Team" that thrives on collaboration and innovation
  • Opportunities to work with Global teams
  • An open, fair and inclusive environment
  • Multitude of learning and growth opportunities
  • Medical insurance for you & your family, with access to Telemedicine application
  • A brand name that is identified worldwide with precision, quality, and innovation.





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