Principal Specialist-Customer Support Specialist – SEA

4 weeks ago

Bengaluru, India Raytheon Technologies Full time

Unspecified

HR Level: P3

Job title: Analyst-Customer Support Specialist – SEA & Plant 5 Operations

Country: India

Location: Bangalore

Number of positions to fill: 1

Direct supervisor reporting to: Manager, Logistics and Senior Manager Logistics

Workday Job Code: AFSCUSP2

Who we are:

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a diverse portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond.

What Our Expectations are:

In Customer Programs, we believe that everything starts with our people. We foster a learning organization and inclusive culture by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: regional turboprop aircrafts, general aviation aircrafts, business jets aircrafts, Helicopters and auxiliary power systems on larger aircrafts, which help connecting people and economies around the world.

Function Description:
 

As a member of UTCIPL collaborating with, and supporting the P&WC Leasing organization,

we are looking for a Customer Service professional who will act as an internal support and point of contact for the team managing our supplier accounts and internal customers. If you are customer oriented, like a dynamic work environment and have significant customer service experience, this opportunity is for you.

You will be responsible to support the Customer Service Representatives in their daily transactional tasks and supplier communications, with the objective to ensure a high service level to our suppliers and internal customers. This will require a strong ability to work with internal stakeholders, find solutions and build consensus.

Customer Support Specialist – SEA & Plant 5 Operations

Roles & Responsibilities :

Ordering of parts based on the planning requirements PO creation of new parts, exchange, sub-contract repairs etc, Open PO monitoring Stock transfers / interplant transfers Managing safety stock replenishment Extracting & analyzing reports from SAP Reviewing & analyzing Kanban requirements Daily & weekly KPI reporting Communications with external subcontract vendors Reviewing and processing of repair quotations Ensuring accuracy of SAP parameters Ad-hoc tasks as required by the Logistics & Materials Management team

Technical Experience:

Working knowledge of ERP systems (SAP) and planning parameters General understanding of procurement principles

Qualification / General Experience:

Any bachelors degree with 5-10 years of experience in material planning Experienced user of the Microsoft Office (Word, Excel, PowerPoint) Good analytical skills High level of English language proficiency in listening, speaking, reading and writing. Must have excellent written and oral communication skills. Must have good organizational skills, be able to prioritize work, accurately perform duties with constant activity in the area and pay close attention to detail. Must be a self-starter requiring minimum supervision and perform with a degree of accuracy in the execution of job assignments. Adaptability to work in a dynamic environment, relate to others and maintain flexibility with schedules of the department Open minded / Team player and good inter personnel skills

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.

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