Global Technical Support Specialist

6 months ago


Hyderabad, India Miltenyi Biotec Full time
Job Description

  1. Technical support
    • Answer inquiries
    • Provide application support
    • Investigate and troubleshoot technical issues
    • Handle complaints
    • Occasionally visit customers for demos, installations or troubleshooting
    • Support marketing, R&D and production during all stages of the product lifecycle
  2. Product training
    • Maintain certification as a certified trainer for your product group
    • Develop training courses
    • Plan, prepare and deliver training courses locally and abroad
  3. Knowledge database
    • Contribute knowledge
    • Review and approve entries created by others
  4. Participate in project development for new processes, systems, organization, etc.
  5. Support and training are provided to employees and external customers globally.
  6. This position follows a 5-day work week with 40 hours working time (monthly average) and the regular working hours are 8:00-17:00.
  7. This position requires the ability to work early (05:30 – 14:30) on selected weekdays, weekends and public holidays, as mutually agreed three months in advance within the Global Technical Support APAC team.
  8. This position requires the ability for international travel 40% of the time during the first 9 months (up to 3 weeks per trip), and international travel up to 20% of the time as part of routine duties.
  9. Employees are attached to the Hyderabad office and can work remotely up to 50% (when on-site/office work is not required).

Qualifications

  1. Degree in natural science (biology, biotechnology or medicine), engineering or a comparable scientific education.
  2. Experience in different biological fields like cell biology, immunology, hematology, neurology, or stem cells.
  3. Experience with flow cytometry, cell culture, functional assays, transfusion medicine or cell processing.




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