Lobby Executive Receptionist

6 months ago


Hyderabad, India JPMorgan Chase & Co. Full time

As Lobby Executive Receptionist, you’ll be expected to leave a lasting impression by delivering the highest standards of service to employees and visitors entering our corporate buildings. The ideal candidate will have outstanding organizational and people skills, excellent written and oral communication skills and multi-tasking talent.

The Executive Receptionist will be responsible for reception desk essential functions, greeting and directing clients, answering telephone calls, promptly returning emails, etc.

Job Responsibilities :

Welcome and register guests in accordance with building/security procedures Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team Be a ‘Culture Carrier’ per Global Amenity Services brand standards and ensure the team is adhering to these guidelines  Build working relationships with colleagues to include meeting planners, internal admins, building personnel, etc. Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed Be knowledgeable of building and meetings/events taking place in the site and be the first point of contact for general enquires via telephone and e-mail Maintain the reception area, keeping it clean and free of clutter and adhere to standards of operations established for guests and employees

Required qualifications, capabilities and skills

Extensive familiarity, and experience in delivering lobby reception services Minimum 2 years’ experience in high end reception or management role Neat in appearance; ability to present a polished image and follow uniform guidelines without exception Excellent written and verbal communication skills. Good time management skills. Able to contribute positively as part of a team, helping out with various tasks as required. Must be willing to work flexible shifts covering lobby reception hours and locations

Preferred qualifications, capabilities, and skills

Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system Hands onexperience with office equipment (. fax machines and printers)

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