Patient Navigator

2 months ago

New Delhi, India myTomorrows Full time

Revolutionizing access to medical treatments
We're on a mission to enable earlier and better access to treatments and improve the lives of patients. Making it possible for anyone to find and access the best possible treatment options, with the click of a button. Bringing together demand and supply like never before, in one of the world's largest industries. Our patient-centered offering is gaining traction, and with the right team we can go from helping thousands of patients each year, to millions of patients. Do you aspire to be at the forefront of innovation in healthcare and creating the next health tech unicorn? You’ve come to the right place


The opportunity: Patient Navigator

As a Patient Navigator, you are the first point of contact for patients, caregivers, and Healthcare Professionals who contact myTomorrows with specific questions. Our communication is intended to be highly informative and educational regarding pre-approval treatment options, such as Clinical Trials and Expanded Access Programs. The role is one that requires energy and empathy in discussing these treatment options with patients and guiding them through the process of accessing the chosen option. 


We are looking for a person with a healthcare background who lives and wants to work from India or Thailand. You can support us in responding to requests and questions from patients with regards to identifying pre-approval options. You will join our Patient Navigation team (part of the Operations team) and will be working closely together with other departments when needed. 


What you'll do in this role:

  • Communicate with patients and caregivers via phone and email as a response to requests for pre-approval treatment access.
  • Capture medical data in our internal platform.
  • Search global trial databases using our AI tool to identify relevant pre-approval options for patients.
  • Pre-screen patients for specific clinical trials.
  • Engage with patients to expand our Medical Community and create awareness about the myTomorrows platform.
  • Proactively identify trends and opportunities in our daily operations.


What you bring to the table:

  • A background in healthcare, preferably previous work experience with patient care in a clinical setting.
  • Knowledge of clinical trials and/or expanded access programs.
  • Literacy in Microsoft Office and web-based media and openness to technological innovation.
  • Understanding and empathetic when working with patients.
  • Ability to prioritize different commitments while maintaining high quality of work.
  • Proactivity and ability to work unsupervised.
  • Excellent verbal and written communication skills in English. French or other world languages are a plus.
  • Attention to detail and ability to record information and clinical data accurately.
  • Ability to build relationships of trust and manage confidential information and data appropriately.
  • A team player that thrives in a multicultural, diverse environment.

What we offer

  • Serve a purposeful mission: helping patients gain access to potentially lifesaving treatments 
  • International work environment, scale-up energy, and flat organization 
  • Competitive salary, annual performance bonus and equity
  • Great career development opportunities in a growing company 
  • Learning and development budget, alongside internal knowledge-sharing sessions
  • Fully remote role. 
  • Policies to support working parents
  • Unlimited access to professional guidance by certified psychologists via OpenUp 

Who we are

myTomorrows aims to break barriers for eligible patients seeking information about clinical trials and support referrals to trial sites. When patients are not eligible to clinical studies, we help them and their physicians to navigate the complexities of expanded access programs.

We are an ambitious, values-driven HealthTech company that empowers patients & physicians to discover & access clinical treatments in development – so tomorrow’s treatments can reach those who need it today. Wherever you are, whichever role you play, you’ll share each & every day with committed, inspired, & innovative teammates.

myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves and we go to great lengths in supporting our team members to be just that.

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