Patient Access Specialist

1 week ago


Delhi, Delhi, India myTomorrows Full time

About the Role: We're seeking a highly skilled Patient Navigator to join our Operations team at myTomorrows. As a Patient Navigator, you will be the first point of contact for patients, caregivers, and healthcare professionals seeking pre-approval treatment options.

Key Responsibilities:

  • Communicate effectively with patients and caregivers via phone and email to discuss pre-approval treatment options.
  • Capture medical data in our internal platform to ensure accurate and efficient processing.
  • Utilize our AI tool to search global trial databases and identify relevant pre-approval options for patients.
  • Pre-screen patients for specific clinical trials to ensure eligibility.
  • Engage with patients to expand our Medical Community and create awareness about the myTomorrows platform.
  • Proactively identify trends and opportunities in our daily operations to drive process improvements.

Requirements:

  • A background in healthcare, preferably previous work experience in patient care in a clinical setting.
  • Knowledge of clinical trials and/or expanded access programs.
  • Literacy in Microsoft Office and web-based media, with an openness to technological innovation.
  • Understanding and empathetic when working with patients.
  • Ability to prioritize different commitments while maintaining high-quality work.
  • Proactivity and ability to work unsupervised.
  • Excellent verbal and written communication skills in English, with French or other world languages being a plus.
  • Attention to detail and ability to record information and clinical data accurately.
  • Ability to build relationships of trust and manage confidential information and data appropriately.
  • A team player that thrives in a multicultural, diverse environment.

What We Offer:

  • A purposeful mission to help patients gain access to potentially lifesaving treatments.
  • An international work environment, scale-up energy, and a flat organization.
  • Competitive salary, annual performance bonus, and equity.
  • Great career development opportunities in a growing company.
  • Learning and development budget, alongside internal knowledge-sharing sessions.
  • A fully remote role with policies to support working parents.
  • Unlimited access to professional guidance by certified psychologists via OpenUp.


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