Outlet Manager

3 days ago

Kolkata, India AccorHotel Full time
Job Description

To manage the day to day business within the Larkspur and Diva’s Bars.

Duties and Responsibilities

  • Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
  • Provide leadership, problem solving and decision making in all areas
  • Provide ongoing training, motivating, and monitoring of staff
  • Achieve and/or exceed sales projections
  • Regular communication with Supervisors and Captains
  • Monitor cost of outlets within approved budget
  • Creation of schedule within payroll budget
  • Conduct employee performance reviews
  • Provide discipline when necessary and complete required documentation
  • Interview/ Hiring new employees
  • Handle guest requests and complaints and authorize compensation when necessary
  • Maintain and establish relations with internal and external suppliers and representatives
  • POS upkeep and programming
  • Attend weekly department Manager meetings
  • Completion of all office duties and meeting deadlines
  • Menu and function planning
  • Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
  • Adhere to and enforce organizational policies and procedures
  • Actively contribute to a positive and motivating work place

Qualifications

  • Post-secondary education in Hospitality/Tourism is an asset
  • Alberta ProServe Certification
  • 2-3 years of managerial experience
  • Knowledgeable in a variety of liquor and wines
  • Ability to multitask and prioritize
  • Strong communication and interpersonal skills
  • Competent in POS and Open Table softwares
  • Comfortable using Microsoft Word, Excel, and Outlook
  • Ability to remain composed while working in a fast-paced environment
  • Creative problem solving skills


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