ServiceNow AI Search Specialist

3 weeks ago

Sany, India RELQ TECHNOLOGIES LLC Full time

JOBRESPONSIBILITIES:

  • Collaborate with crossfunctional teams tounderstand business requirements and deliver solutions that meettheir needs

  • Design and implement AIpowered search solutionson the ServiceNow platform

  • Continuously improve the searchexperience for users by analyzing search data and userfeedback

  • Stay uptodate with the latest developments in AIsearch technology and incorporate them into oursolutions

  • Broader understanding of search engines (likeGoogle analytics Bing etc.)

  • Configure Genius results with triggerconditions and answer types

  • Expertise in curation and tuning of AIsearch results

  • Configure date and crosstable facets. ConfigureAI Search in index dotwalk field values

  • Understanding of naturallanguage understanding (NLU) and machine learningconcepts

  • AI Search Analytics experience. Ability to createdashboards configure search settings in indexed sources searchprofiles search applications relevancy scores

  • Responsible for review ofplan design and implementation of the overall solution architecturecomprising conceptual (functional and nonfunctional) technical andphysical architecture

  • Demonstrate Thought Leadership toward white spacesolutions

  • Provide system & applicationlevel solutionsframework & methodologies

  • Understand the customer requirementsto build/identify areas that need to be Proof ofconcept

  • Maintain current certifications keep up to dateon all Delta releases

  • Strong analytical skills to identify problems andrecommend solutions that meet businessrequirements.

  • communication and interpersonal skills toeffectively collaborate with users stakeholders and teammembers.

  • Ability to work independently and takeownership of projects.

  • Troubleshootingdebugging and problemsolving skills.

  • Must know toolslike Excel Visio and other Microsoftproducts.

KEYQUALIFICATIONS & EXPERIENCES:

  • At least 5/ years experience indeveloping and administrating the ServiceNowPlatform.

  • Bachelors degree in computer science informationsystems or another related field (or equivalent workexperience).

  • Broad exposure to IT infrastructure andapplication landscape ideally with technical depth in adiscipline/ITSM process.

CertificationsPreferred:

  • ServiceNow AI Seach trainingcompleted

  • ServiceNow Admin and Developer certified in andworking experience at least two or more modules (KnowledgeManagement ServiceNow Portal ITSM CSM GRC HRSecOps)

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