Client Services Manager

1 week ago


Bengaluru, India Cielo Full time
Job Description

Duties and Responsibilities:

Work Requirement: - 10+ years' experience in talent acquisition or human resources, with team leadership experience

  • Lead and coach a high-performing team of recruiters to deliver exceptional client services, setting clear performance standards and goals.
  • Build strong relationships with key client stakeholders, becoming fully engrained in the client organization to ensure successful partnership and implementation.
  • Develop and analyze recruiting metrics to drive decision-making and improve talent acquisition strategies.
  • Manage programs, events, and campaigns to build candidate pipelines and meet hiring goals, utilizing cutting-edge recruitment technologies.
  • Drive standardization, continuous improvement, and consistency of processes while effectively leveraging Cielo resources.
  • Participate in client meetings, sharing updates and addressing service delivery gaps with proactive solutions.
  • Manage Cielo-specific metric reports and P&L, while working collaboratively with the Cielo Client Services Management team.

Supervisory Responsibilities:

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.


Qualifications

 

  • 10+ years' experience in talent acquisition or human resources, with team leadership experience
  • Proficiency in recruitment technologies (ATS, social media tools) and Microsoft Office Suite
  • Bachelor's degree in business, management, human resources, or related field preferred


Additional Information

All your information will be kept confidential according to EEO guidelines.



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