Client Services Manager
4 weeks ago
The Client Services Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and long-term retention. This role involves managing a team, resolving client issues, identifying upselling opportunities, and ensuring the delivery of exceptional service that aligns with the company’s goals.
Key Responsibilities
1. Client Relationship Management
• Serve as the primary point of contact for assigned clients.
• Foster long-term relationships by understanding client needs and providing tailored solutions.
• Act as a liaison between clients and internal teams to ensure seamless communication and service delivery.
2. Team Leadership and Development
• Supervise and mentor the client services team, providing guidance and training.
• Set clear performance goals and monitor team progress.
• Promote a collaborative and client-centric work culture.
3. Operational Management
• Oversee the onboarding process for new clients, ensuring a smooth transition.
• Monitor and improve client satisfaction through regular feedback and performance reviews.
• Resolve client concerns and escalate issues when necessary.
4. Strategy and Growth
• Identify opportunities to upsell or cross-sell additional products or services.
• Contribute to the development of client retention strategies.
• Collaborate with sales and marketing teams to align on client acquisition and retention goals
5. Performance Metrics
• Track key performance indicators (KPIs) such as client satisfaction, retention rates, and revenue growth.
• Prepare regular reports for senior management on client services performance.
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Client services manager
3 weeks ago
Bengaluru, India Alliance Recruitment Agency Full timeThe Client Services Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and long-term retention. This role involves managing a team, resolving client issues, identifying upselling opportunities, and ensuring the delivery of exceptional service that aligns with the company’s goals.Key...
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Client Services Manager
4 weeks ago
Bengaluru, India Alliance Recruitment Agency Full timeThe Client Services Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and long-term retention. This role involves managing a team, resolving client issues, identifying upselling opportunities, and ensuring the delivery of exceptional service that aligns with the company’s goals.Key...
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