Associate Project Manager

5 months ago

Bengaluru, India Computacenter Full time

Associate Project Manager - Shift Lead

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

Championing corporate processes like Incident, Problem & Change management

Driving process improvements

Ensuring updated working aids.

Coaching, developing, and motivating team members.

Offering training sessions as needed

Flexibility and commitment to meeting deadlines.

Delivering exceptional customer service

Collaborating effectively with internal teams

Oversight of team members and task completion during shifts

Managing time-off requests and unforeseen absences

What you’ll need

Desired: 4-6 years of experience in an IT environment with proficiency in ITIL methodologies and possession of ITIL certification.

Exceptional verbal and written communication skills

Strong leadership abilities and experience in team management

Proactive approach to resolving P1/MIM incidents.

Exposure in Change Management, Problem Management Process.

Creative problem-solving skills

Motivated to succeed.

Track record of meeting challenging SLAs in a Technology Managed Service environment

Proficient in technical and service management terminology

Availability for 24x7 Shift system.

Handling customer calls and emails

Acting as a point of escalation for engineers and during Major Incidents.

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