Solution Manager

1 month ago


Bengaluru, India Twixor Full time

Company Overview


Twixor is revolutionizing customer engagements by enabling structured interactions on social and messaging channels. With offices in Singapore and India, Twixor serves a global client base, including Fortune 500 companies, with its low-code Digital Process Automation solutions.


Job Overview


Twixor, an innovative messaging technology company, is looking for a Solution Manager to join their team in Bangalore, Karnataka, India. As a Solution Manager, you will play a key role in enabling business transactions over messaging channels and orchestrating end-to-end fulfillment via digital customer journeys. This is a mid-level position requiring 4 to 6 years of experience.


Qualifications and Skills


  • Bachelor's degree in Computer Science, IT, or a related field
  • 4 to 6 years of experience in a similar role, preferably in the IT services or consulting industry
  • Strong understanding of messaging channels and their role in customer engagement
  • Experience in designing and implementing end-to-end digital customer journeys
  • Proficiency in programming languages and low-code development platforms
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in cross-functional teams
  • Strong analytical and problem-solving abilities
  • Knowledge of AI, natural language processing (NLP), and chatbot technologies is a plus


Roles and Responsibilities


  • Develop a deep understanding of Twixor's messaging technology and its application in various industries
  • Collaborate with cross-functional teams to design and implement end-to-end digital customer journeys
  • Work closely with clients to understand their business requirements and provide customized solutions
  • Drive customer acquisition and engagement strategies using messaging channels like WhatsApp, FB Messenger, and Telegram
  • Ensure seamless transfer of customer interactions between automated flows and live agents
  • Conduct market research and competitive analysis to identify new business opportunities
  • Provide training and support to clients on using Twixor's messaging technology







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