IS Service Owner for ABB Products

3 days ago

Bengaluru, India ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:IS Service Owner, Master DataYour role and responsibilities In this role, you will have the opportunity to build and provide specific, end-to-end Information Systems (IS) solutions/services within the defined scope. Each day, you will execute the IS solution/service delivery utilizing the internal IS delivery units, IS Operations team members, and external third-party IS service suppliers in a "core and flex model," as advised. You will also showcase your expertise by providing consultation, input, and resolution for any incident, change, or project which has/might have a major impact on the relevant IS solutions/services.The work model for the role is: #LI_hybridThis role is contributing to the Core IS Master Data organization.You will be mainly accountable for:Managing structured and unstructured product data repositoriesProviding leadership for multiple Service Managers, each responsible for multiple services.Designing, implementing and maintaining the framework to deliver the services in scope, on time, within budget, and in line with the customer's expectations.Ensuring hands-on involvement in operations within the service area; creating effort, time, and cost estimates for demand requests (projects, solutions, deployments, and handover to operational vendors), and ensuring that the service reaches its targets with the increase in performance year after year. Managing the stakeholders/business/customer/consumer expectations for the service in scope. Serving as the escalation point in case of a severe problem in the service and works with the service line to get the service back on track. Managing multiple third-party global vendor contracts to assure high service quality and optimize the cost. Supporting all internal IS and cross-functional processes related to IS service delivery or IS service demand in the relevant service area of responsibility. Qualifications for the roleYou are highly skilled in Service Management and you have experience working with Master Data Management applications.Around 10 years of experience in IT/ Master Data Services.Extensive knowledge of Product Information Management Systems or Master Data Management systems.Degree in in IS Management or Architecture or equivalent work experience.Fluent English.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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