Program Manager

5 days ago

Greater Noida Gurugram Noida, India Eteam Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Program Manger

Employment Type: Contract (6 Months)

Experience Required: 4+ Years

Location: Noida

Work Mode: 100% Work from Office (No remote option)

Shift Timings: Rotational Shifts (24x7), Rotational/Split Week Offs

Job Description

  • Planning, developing and managing the quality and productivity of Productionteams
  • Coordinating site wide issues with the SDM/ SDL/Associate Director
  • Aligning with key business partners to serve customers
  • Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
  • Working with business partners to identify ways to improve business processes
  • Assisting in building, reviewing and adhering to the annual business plan
  • Controlling expenses and increasing profitability via productivity and quality gains
  • Working with the Supervisors and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics
  • Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
  • Reviewing work results of the team and their pattern of handling pharmacy benefits and plans
  • Negotiating solutions, resolving conflicts and anticipating/handling critical situations
  • Developing, motivating and retaining employees and challenging theteam to set ambitious goals
  • Providing regular performance feedback and givingfrequent formal and informal coaching sessions
  • Reconciling daily volumes received with completed and resolve any discrepancies
  • Reviewing Quality Reports and identifying Training Gaps and getting the team trained on the same.
  • Analyzing the quality reports to identifying gaps in the SOP and getting the same updated into the SOPs for effective delivery of output.
  • Should be able to manage attrition,EWS and shrinkage.
  • 365 days 24*7 process
  • No Indian Holiday

Eligibility Criteria

  • Must be a Graduate
  • Min of 4 years experience in Team Handling
  • Minimum of 2 year if experience of international Voice and Chat process
  • Excellent Interpersonal skills.
  • Strong Proficiency in MS Office
  • Sound Reporting/ MIS Skills
  • Exposure to all the facets of Operation Management
  • Excellent communication skills, relationship building and interpersonal skills
  • Has been involved in extensive client interaction
  • Strong Exposure to People management, Performance Management and Client Management.
  • Well averse with Process metrics
  • Should be from US Healthcare industry
  • Healthcare Experience would have an extra advantage
  • Open to Night Shifts.

  • IT Program

    4 days ago

    Greater Noida, Uttar Pradesh, India D2N Solutions Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Those who are working in the Banking domain will be considered for this role.IT Program ManagementDelivery ManagementProject ManagementStrategy & Risk ManagementLarge team handling experience Share resumes at -

  • Program Manager

    6 days ago

    Noida, Uttar Pradesh, India Google Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Program ManagerSummaryWe are seeking aProgram Managerto lead cross-functional initiatives across IT and non-IT domains, including supply chain, infrastructure, and marketing. This role requires strong leadership, stakeholder management, and expertise in program management methodologies to deliver high-impact results.As a Program Manager, you will be...

  • Program Manager

    6 days ago

    Noida, Uttar Pradesh, India Taskify Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role:Program ManagerLocation: Noida, Uttar Pradesh, IndiaAbout the RoleWe are looking for a dynamic and experiencedProgram Managerto lead cross-functional initiatives across IT and non-IT domains, including supply chain, infrastructure, and marketing. This role requires strong leadership, stakeholder management, and expertise in project management...

  • Program Manager

    6 days ago

    Delhi, Greater Noida, NCR, Noida, India Kimbal Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Talent search for KimbalAvailable Job role: Program Manager Electronics Hardware DesignJob location: Kimbal Mega Plant, Greater Noida Kimbal (formerly Crystal) is the fastest-rising Indian energy-tech enterprise, building tools to modernize the distribution grid since 2011. We are a company led by visionary technocrats who are on a purpose to make...

  • Program Manager

    1 week ago

    Noida, Uttar Pradesh, India One 97 Full time

    Job DescriptionProgram Manager - MISAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy...

  • Program Manager

    6 days ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Program Manager - MISAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help...

  • Program Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Program Manager - MISAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help...

  • Program Manager

    4 days ago

    Noida, Uttar Pradesh, India Rattan Enterprises Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Elevance Systems is hiring a Program Manager (Remote, EST shift) to lead strategic programs, manage cross-functional teams, ensure timely delivery, and drive business outcomes. IT/Healthcare experience preferred. PMP/Agile certification a plus.

  • Program Manager

    6 days ago

    Noida, Uttar Pradesh, India Jubilant FoodWorks (JFL) Full time US$ 60,000 - US$ 1,20,000 per year

    Overview:Program Manager position for Business Development function is a strategic role for Dominos Pizza India, which is on a rapid pace of expanding store footprint in India. This person will lead and oversee strategic business development initiatives that drive growth (via store expansion and profitability). This role requires a dynamic professional who...

  • Program Manager

    6 days ago

    Noida, Uttar Pradesh, India Farmjunction Marketing Full time ₹ 12,00,000 - ₹ 20,00,000 per year

    We're looking for a Program Manager to lead and scale our channel partner programs. You'll drive onboarding, engagement, performance tracking, and expansion, working closely with Sales, Product, and Ops teams.Key Responsibilities:Launch and manage partner programs across regionsHandle onboarding and retentionDesign and implement incentive plansEnsure partner...