Group Manager
24 hours ago
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.
Job DescriptionManaging Employee Experience deliverables.Primary deliverables will involve working with Site teams
• Will be responsible for ensuring day to day operating rigor and ensuring efficient workflow management, escalation management, stakeholder management and achieving the SLA levels
• The individual will be responsible for resolving employee and departmental query/service requests and program led employee connect and communication activities covering the entire employee life cycle
• The deliverables include: Escalation Management of team deliverables to Onboarding & Induction support o Case Management support to Supporting Manager Requests for Interventions for Coaching / Counselling / Conflict Management to Ensuring rigor in operational governance and providing critical data points to business partners to Providing HR Product (Programs & Technology) Support
MBA / PGDBM or any equivalent Post Graduate degree
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