Operations Manager

18 hours ago

Kolkata, West Bengal, India Spencer's Retail Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About the Company

Spencer's is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.

About the Role

Manager – Operations will oversee and execute operational procedures and initiatives across multiple facilities, ensuring compliance and efficiency in store operations.

Responsibilities

  • Manage and execute Operational procedures Implementation, initiatives etc in multiple facilities across the Regions.
  • Monitor & manage completion of req periodic operational Audits/compliance at stores.
  • Review & analyse records, reports and documents to ensure compliance with company operational expectations.
  • Manage & Direct/Functions initiatives according to company policies.
  • Interface with Internal/external groups to ensure most efficient and professional Operational Practices.
  • Store Operations - Understanding, Handling and Execution.
  • Oversee all areas of Central Operations to ensure efficient operational support and servicing of all stores in accordance with established SOPs.
  • Communicate effectively with internal and external departments.
  • SPOC for development of new operational projects, running it through successful pilot runs and final implementation across stores.
  • Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed.
  • Facilitate the L&D Team with inputs for ops-related training modules.
  • Ensure proper debrief to Regional Heads, Area Managers, Store Managers on all relevant new projects and promotions.
  • Co-ordination with the Merchant and IT Team for adherence to the Trade Promotion Scheduler.
  • Custodian for ensuring correct POP Signages are put up across stores.
  • Analysing and publishing reports related to store operations (like F&V Vehicle Reaching, Floor Walk, etc).
  • Developing Dockets for In-Store promotions in co-ordination with Merchant, Marketing, IT and SCM Team and ensure execution of the same.
  • Communication medium between stores and HO.
  • Act as a support arm to all operators and trouble-shoot problems related to store operations.

Qualifications

  • B.Tech, M.Tech OR MBA – Analytics (Data Oriented)

Required Skills

  • Store Operations
  • People Management
  • Analytical Skills
  • Presentation Skills

Preferred Skills

  • Minimum 3-5 years of experience in Retail / IT / FMCG / QSR (Food)/ Online (Ecommerce OR Quick Commerce)

  • Operations Manager

    2 weeks ago

    Kolkata, West Bengal, India CogentHubCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:We are seeking a highly driven and experienced Operations Manager to oversee day-to-day activities in our BPO operations. The ideal candidate will bring leadership, efficiency, and a results-oriented mindset to ensure service delivery, team performance, and client satisfaction. This role is critical for meeting SLA targets, managing team leads,...

  • Operations Manager

    2 weeks ago

    Kolkata, West Bengal, India Miakee Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Miakeeis seeking a detail-oriented and proactiveOperations Managerto join our team inKolkata.This is an on-site role that requires strong organizational skills, hands-on marketplace management experience, and a creative approach to customer engagement. The ideal candidate will play a critical role in ensuring smooth backend operations, managing customer...

  • Manager- Operations

    1 week ago

    Kolkata, West Bengal, India Blue Dart Full time ₹ 1,20,000 - ₹ 7,20,000 per year

    PurposeOversee and monitor all inbound, outbound and transit operations at the Ground & Rail Hub to ensure timely, accurate and profitable delivery of shipments as per defined processes and policiesKey ResponsibilitiesResponsibilitiesStrategicSupport the Head – Ground Operations in aspects related to ground network designAlso provide support to the Head...

  • Operations Manager

    1 week ago

    Kolkata, West Bengal, India Goofy Golf Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We're Hiring: Operations Manager at Goofy Golf, KolkataCompany Description Kolkata's first-ever themed indoor mini golf—and it's also the largest in India. Designed as a one-of-a-kind family entertainment and leisure destination, we combine innovative design, world-class experiences, and hospitality to bring something truly unique to the city. Our mission...

  • Operations Manager

    5 days ago

    Kolkata, West Bengal, India Krittya Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're looking for a proactive, detail-oriented Operations Manager who can take charge of daily operations and drive organisational efficiency.

  • Operations Manager

    2 weeks ago

    Kolkata, West Bengal, India Edusolve Edutech PVT. LTD. Full time ₹ 1,500 - ₹ 4,000 per year

    Edusolve Edutech Pvt Ltdis seeking a dynamic and experienced Operations Manager to join our team. As an integral part of our Admission Consultancy, the Operations Manager will play a pivotal role in ensuring the seamless execution of day-to-day operations. Responsibilities include overseeing administrative processes, optimizing workflow efficiency, and...

  • Operations Manager

    7 days ago

    Kolkata, West Bengal, India Techsprout Ai Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Responsibilities:* Ensure operational excellence & efficiency* Develop operations strategies & plans* Manage budget & resources effectively* Lead cross-functional teams & stakeholders

  • Manager Operations

    21 hours ago

    Kolkata, West Bengal, India Ikshana Konnect Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Lead operations & customer service management* Ensure process compliance & SLA adherence* Oversee customer ops & support functions* Recruitment and onboarding* Billing and grievance management* Client and Team handling

  • Operations Manager

    1 week ago

    Kolkata, West Bengal, India IntraSoft Technologies Limited Full time ₹ 80,00,000 - ₹ 2,40,00,000 per year

    Job Title:Operations ManagerLocation: Kolkata / OnsiteType: Full-TimeAbout UsWe are a growing B2C website focused on delivering exceptional value and experience to our customers. With over 27 years of presence and millions of users worldwide, we are scaling rapidly and strengthening our internal processes to meet global standards of reliability, compliance,...

  • Fleet Operation Manager

    5 days ago

    Kolkata, West Bengal, India Sadhana Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSadhana leverages extensive knowledge and first-hand learned experience in Logistics, Import & Export, and Warehousing to stay ahead of competitors through proactive measures. The start-up offers not just concept selling through PPT & Excel, but also ground implementation through the client's team. Sadhana collaborates with various...