Operations Manager
2 days ago
About the Company
Spencer's is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.
About the Role
Manager – Operations will oversee and execute operational procedures and initiatives across multiple facilities, ensuring compliance and efficiency in store operations.
Responsibilities
- Manage and execute Operational procedures Implementation, initiatives etc in multiple facilities across the Regions.
- Monitor & manage completion of req periodic operational Audits/compliance at stores.
- Review & analyse records, reports and documents to ensure compliance with company operational expectations.
- Manage & Direct/Functions initiatives according to company policies.
- Interface with Internal/external groups to ensure most efficient and professional Operational Practices.
- Store Operations - Understanding, Handling and Execution.
- Oversee all areas of Central Operations to ensure efficient operational support and servicing of all stores in accordance with established SOPs.
- Communicate effectively with internal and external departments.
- SPOC for development of new operational projects, running it through successful pilot runs and final implementation across stores.
- Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed.
- Facilitate the L&D Team with inputs for ops-related training modules.
- Ensure proper debrief to Regional Heads, Area Managers, Store Managers on all relevant new projects and promotions.
- Co-ordination with the Merchant and IT Team for adherence to the Trade Promotion Scheduler.
- Custodian for ensuring correct POP Signages are put up across stores.
- Analysing and publishing reports related to store operations (like F&V Vehicle Reaching, Floor Walk, etc).
- Developing Dockets for In-Store promotions in co-ordination with Merchant, Marketing, IT and SCM Team and ensure execution of the same.
- Communication medium between stores and HO.
- Act as a support arm to all operators and trouble-shoot problems related to store operations.
Qualifications
- B.Tech, M.Tech OR MBA – Analytics (Data Oriented)
Required Skills
- Store Operations
- People Management
- Analytical Skills
- Presentation Skills
Preferred Skills
- Minimum 3-5 years of experience in Retail / IT / FMCG / QSR (Food)/ Online (Ecommerce OR Quick Commerce)
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