Quality Analyst

3 days ago

Bengaluru, Karnataka, India InSnap Technologies Pvt Ltd Full time ₹ 70,00,000 per year

Job Title:
Sales Quality Analyst

Location:
Koramangala, Bangalore

Experience:
1–3 years (preferred in Sales Quality/QA roles)

Salary:
Up to 7LPA

Shift:
US shift - 7:30PM to 5:00AM

Industry:
[e.g., SaaS, B2B, IT Services, etc.]

Notice:
Immediate Joiners required

Contact: Jason Lucas

Email Id:

Job Overview:

We are looking for a detail-oriented and analytical
Sales Quality Analyst
to ensure excellence in communication across our sales touchpoints. The role involves auditing sales calls and emails, identifying areas of improvement, and working closely with the sales and training teams to maintain and enhance customer experience and compliance with process standards.

Key Responsibilities:

  • Audit inbound and outbound sales calls and email communications to assess adherence to company standards, scripts, and policies.
  • Provide constructive feedback to sales representatives to improve quality, efficiency, and effectiveness.
  • Identify training needs and process gaps based on audit findings.
  • Create detailed reports and dashboards on quality scores, trends, and improvement areas.
  • Collaborate with sales leads and trainers to support continuous improvement initiatives.
  • Maintain documentation of QA procedures and suggest process enhancements.

Key Requirements:

  • Proven experience in sales quality assurance, customer experience QA, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong understanding of sales processes, objection handling, and rapport building.
  • Familiarity with QA tools, CRM platforms (e.g., HubSpot, Salesforce), and call recording systems.
  • Analytical mindset with the ability to identify patterns and insights from data.
  • High attention to detail and ability to multitask in a fast-paced environment.

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Communication, or related field.
  • Experience in B2B or SaaS-based companies.
  • Exposure to sales enablement or performance improvement programs.

  • Quality Analyst

    23 hours ago

    Bengaluru, Karnataka, India Sayyam Investments Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a detail-oriented and skilled Quality Analyst to join our team. Theideal candidate should have 1-2 years of experience in quality analysis, with strong analytical skillsand the ability to evaluate processes, ensure compliance Required Candidate profile1-2 years of exp. as a Quality Analyst (preferably in BPO/customer supportenvironments)....

  • Quality Analyst

    1 day ago

    Bengaluru, Karnataka, India RBS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achievedJoining us in this fast paced role,...

  • Quality Analyst

    3 weeks ago

    Bengaluru, Karnataka, India NatWest Markets Full time

    Job DescriptionJoin us as a Quality Analyst- This is an opportunity for a driven individual to take on an exciting new career challenge- You ll be able to build and maintain a wide network of stakeholders of varying degrees of seniority- It s a chance to have a tangible effect on our function, put your existing skills to the test and advance your career-...

  • Quality Analyst

    3 weeks ago

    Bengaluru, Karnataka, India DigiFocal IT Solutions Pvt Ltd Full time

    Job Title: Quality Analyst Job Description The role of Quality Analyst is to perform Quality Assurance audits or phone calls. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and emails...

  • Quality Analyst

    1 day ago

    Bengaluru, Karnataka, India Star Secutech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Minimum 5 years of experience in International Inbound Voice Process2 experience as Quality Analyst (on paper)Please whatsapp your resume or reach me

  • Quality Analyst

    6 days ago

    Bengaluru, Karnataka, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    1 day ago

    Bengaluru, Karnataka, India Bourbon International Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Hiring: Quality Analyst (BPO) Work from Office | 6 days working (1 rotational off) 4+ years overall exp. with min. 1 year as QA in BPO (E-commerce exp. preferred) Must be fluent in English & Hindi | Salary: 4–5 LPA (based on last drawn) Required Candidate profileKnowledge of 7QC tools, quality analysis, reporting & analytics

  • Quality Analyst

    4 weeks ago

    Bengaluru, Karnataka, India InSnap Technologies Pvt Ltd Full time

    Job Title: Sales Quality AnalystLocation: Koramangala, BangaloreExperience: 1–3 years (preferred in Sales Quality/QA roles)Salary: Up to 7LPAShift: US shift - 7:30PM to 5:00AMIndustry: [e.g., SaaS, B2B, IT Services, etc.]Notice: Immediate Joiners requiredContact: 9731129248 - Jason LucasEmail Id: jason.lucas@insnap.inJob Overview:We are looking for a...

  • Quality Analyst

    6 days ago

    Bengaluru, Karnataka, India Flatworld Healthcare Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear All,Greetings from Flatworld Healthcare Services.WE ARE HIRING Job Title: Quality Analyst (QA) AR Calling (US Healthcare)Location: BangaloreShift: Night Shift (US Healthcare Process)Experience: 4 to 8 yearsEmployment Type: Full-TimeJob Description:We are hiring an experienced Quality Analyst AR Calling to join our US Healthcare team. The QA will be...

  • Quality Analyst

    4 weeks ago

    Bengaluru, Karnataka, India InSnap Technologies Pvt Ltd Full time

    Job Title: Sales Quality Analyst Location: Koramangala, Bangalore Experience: 1–3 years (preferred in Sales Quality/QA roles) Salary: Up to 7LPA Shift: US shift - 7:30PM to 5:00AM Industry: (e.g., SaaS, B2B, IT Services, etc.) Notice: Immediate Joiners required Contact: - Jason Lucas Email Id: Job Overview: We are looking for a...