Quality Analyst

2 days ago

Bengaluru, Karnataka, India InSnap Technologies Pvt Ltd Full time ₹ 70,00,000 per year

Job Title:
Sales Quality Analyst

Location:
Koramangala, Bangalore

Experience:
1–3 years (preferred in Sales Quality/QA roles)

Salary:
Up to 7LPA

Shift:
US shift - 7:30PM to 5:00AM

Industry:
[e.g., SaaS, B2B, IT Services, etc.]

Notice:
Immediate Joiners required

Contact: Jason Lucas

Email Id:

Job Overview:

We are looking for a detail-oriented and analytical
Sales Quality Analyst
to ensure excellence in communication across our sales touchpoints. The role involves auditing sales calls and emails, identifying areas of improvement, and working closely with the sales and training teams to maintain and enhance customer experience and compliance with process standards.

Key Responsibilities:

  • Audit inbound and outbound sales calls and email communications to assess adherence to company standards, scripts, and policies.
  • Provide constructive feedback to sales representatives to improve quality, efficiency, and effectiveness.
  • Identify training needs and process gaps based on audit findings.
  • Create detailed reports and dashboards on quality scores, trends, and improvement areas.
  • Collaborate with sales leads and trainers to support continuous improvement initiatives.
  • Maintain documentation of QA procedures and suggest process enhancements.

Key Requirements:

  • Proven experience in sales quality assurance, customer experience QA, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong understanding of sales processes, objection handling, and rapport building.
  • Familiarity with QA tools, CRM platforms (e.g., HubSpot, Salesforce), and call recording systems.
  • Analytical mindset with the ability to identify patterns and insights from data.
  • High attention to detail and ability to multitask in a fast-paced environment.

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Communication, or related field.
  • Experience in B2B or SaaS-based companies.
  • Exposure to sales enablement or performance improvement programs.

  • Quality Analyst

    20 hours ago

    Bengaluru, Karnataka, India Sayyam Investments Full time US$ 60,000 - US$ 1,20,000 per year

    We are seeking a detail-oriented and skilled Quality Analyst to join our team. Theideal candidate should have 1-2 years of experience in quality analysis, with strong analytical skillsand the ability to evaluate processes, ensure compliance Required Candidate profile1-2 years of exp. as a Quality Analyst (preferably in BPO/customer supportenvironments)....

  • quality Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Star Secutech Private Limited Full time

    Job DescriptionWe hiring for Quality Analyst (International BPO) Bangalore (BLR)- Minimum 4 years of experience in International Inbound Voice Process- Currently working as a Quality Analyst (on paper)- Offered CTC: 7LPA- Interview Rounds:- SVAR Assessment- Voice & Accent (V&A) Round- Operations RoundShift Timings:- 6:00 PM to 3:00 AM- 7:00 PM to 4:00...

  • Quality Analyst

    2 days ago

    Bengaluru, Karnataka, India RBS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achievedJoining us in this fast paced role,...

  • Quality Analyst

    2 days ago

    Bengaluru, Karnataka, India Star Secutech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Minimum 5 years of experience in International Inbound Voice Process2 experience as Quality Analyst (on paper)Please whatsapp your resume or reach me

  • Quality Analyst

    7 days ago

    Bengaluru, Karnataka, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India RBS Full time US$ 90,000 - US$ 1,20,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    2 days ago

    Bengaluru, Karnataka, India Bourbon International Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Hiring: Quality Analyst (BPO) Work from Office | 6 days working (1 rotational off) 4+ years overall exp. with min. 1 year as QA in BPO (E-commerce exp. preferred) Must be fluent in English & Hindi | Salary: 4–5 LPA (based on last drawn) Required Candidate profileKnowledge of 7QC tools, quality analysis, reporting & analytics

  • Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    2 days ago

    Bengaluru, Karnataka, India SystemBender Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Quality Analyst for Application Development, you will play a critical role in ensuring the successful delivery of high-quality applications by collaborating closely with business stakeholders, project managers, and the development team. You will be responsible for analyzing business requirements, creating detailed test cases, performing functional and...

  • Quality Analyst

    2 days ago

    Bengaluru, Karnataka, India Zepto Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Quality Analyst- Zepton Support Job Title- Zepton Support- Quality AnalystWork Location- Bangalore - Hybrid Work Model [Work from Office based on the requirement hybrid - Post joining Training & On the job training is work from office [First 4 weeks]Shifts/Weekly Offs- Rotational shifts [day shifts] & rostered weekly offs [6 Days working]Qualification-...