Front Office Admin

2 weeks ago


Valasaravakkam Chennai Tamil Nadu, India Lammy studio Full time ₹ 2,40,000 - ₹ 4,80,000 per year

LAMMY SALON & ACADEMY ADMIN

Work Type: Full-time

Salary : Upto 20,000/-

Timings : 10:00AM to 8:00PM Monday to Sunday- (Off on Tuesdays)

Weekend availability is mandatory

Job Location: Alwarthirunagar, Valasaravakkam

Job Description:

Greeting Clients:

  • Welcome clients with a friendly attitude as they arrive.
  • Ensure the reception area is clean, organized, and inviting.
  • Booking and Managing Appointments:
  • Schedule appointments over the phone, online, or in-person.
  • Confirm upcoming appointments and handle any cancellations or reschedules.
  • Keep track of salon staff availability and ensure proper scheduling.
  • Customer Service:
  • Address client inquiries, provide information about services, and help with any issues or concerns.
  • Maintain a professional and welcoming demeanor at all times.
  • Offer clients additional services or products (upselling when appropriate).
  • Cash Handling and Payments:
  • Process payments for services and retail products.
  • Handle cash, credit card transactions, and issue receipts.
  • Keep track of daily transactions and ensure accurate cash drawers.
  • Managing Client Records:
  • Maintain and update client records, including personal details and preferences.
  • Ensure confidentiality and proper handling of sensitive client information.
  • Inventory Management:
  • Monitor salon supplies and retail products, making sure the inventory is stocked and organized.
  • Assist in ordering products as needed.
  • Coordination and Communication:
  • Liaise with stylists and other salon staff to ensure seamless service delivery.
  • Relay any special client requests or preferences to the appropriate team member.
  • Handle any special requests or issues promptly to ensure client satisfaction.
  • Administrative Duties:
  • Perform general clerical tasks such as filing, organizing, and maintaining records.
  • Ensure the salon's phone line is always attended to, transferring calls when necessary.
  • Promotions and Marketing:
  • Help with promotional efforts by informing clients about special offers, events, or new services.
  • May assist in maintaining the salon's social media or marketing materials.
  • Ensuring Salon Policies:
  • Ensure all salon policies (such as cancellation policy, safety protocols, and payment terms) are adhered to.
  • Ensure that health and safety regulations are maintained within the salon.

Job Type: Full-time

Pay: ₹20,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • work: 1 year (Required)

Work Location: In person


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