Sales Executive

2 days ago

Jaipur Mumbai Pune, India Swiggy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities

Digital Menu Product Expertise and Onboarding

  • Become the primary subject matter expert (SME) on all functionalities and best practices associated with the Digital Menu Product.
  • Facilitate the seamless, end-to-end onboarding of restaurants onto the Digital Menu platform.
  • Conduct comprehensive training sessions for restaurant managers and staff on how to effectively use and manage the digital menu system.

  • Manage the end-to-end setup of the digital menu at the restaurant, including:

  • Menu synchronization with the Point of Sale (PoS) system.

  • Working with PoS partners to ensure the delivery of correct menu content.
  • Performing Menu Quality Check (QC) against the restaurant's previous menu, securing a written signoff from the owner.
  • Collecting and optimizing menu images.
  • Configuring menu content, including dish names, descriptions, categorization, add-ons, best seller setup, and quick actions.

  • Setting up operational aspects on the Digital Menu, including order relay on the Captain App.

  • Drive and enforce the standard operating procedures (SOP) for the restaurant's digital operations.

  • Ensure full adoption of the Digital Menu platform across menu view, order placement, and pay bill features.

Relationship Management and Quality Assurance

  • Serve as the consistent point of contact, providing ongoing support and guidance to all assigned onboarded restaurants.
  • Cultivate strong, trusting relationships with restaurant owners, managers, and on-ground staff to foster long-term partnerships.
  • Empower and train restaurant staff to become fully independent in managing and updating their own digital menus.

  • Maintain and ensure high menu quality configured at each outlet by focusing on:

  • Content: Accuracy, completeness, and current pricing of all menu items and descriptions.

  • Accuracy: Ensuring the menu reflects current offerings and promotions.
  • Visual Delight: Optimizing menu presentation, imagery, and layout based on best practices.

Growth and Feedback

  • Work closely with the sales team to explain and implement growth levers available through the Digital Menu.
  • Demonstrate and communicate the success of these growth initiatives to restaurant owners and managers.
  • Serve as a feedback conduit, liaising with the central product team to share restaurant feedback and insights for the next set of product improvements.

Qualifications and Skills (Inferred)

  • Proven experience in relationship management, account management, or a similar customer-facing role, preferably within the restaurant, tech, or SaaS industry.
  • Bachelor's Degree in Computer Science with Strong technical acumen and the ability to quickly become a Subject Matter Expert (SME) on a digital product.
  • Exceptional communication, training, and interpersonal skills to manage diverse stakeholders from owners to on-ground staff.
  • Demonstrated ability to drive product adoption and enforce operational compliance (SOPs).
  • Detail-oriented with a strong focus on quality assurance and content a

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