Key Account Manager

Job Description

Key Account Manager - Morocco Sales

Location: Sarreguemines, France

Description Key Account Manager

Morrocco

About Optimas:

Optimas is a global distributor of integrated supply chain solutions and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

To learn more, please visit our website.

Position Overview:

You will be a passionate, enthusiastic, and energetic Key Account Manager responsible for developing and expanding our Automotive business with both new & existing customers in Morocco.

You will find and enable opportunities through your understanding of customer needs and extensive product knowledge that can support increased sales and customer expansion.

Your goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. You will have a proven track record of working with customers from concept through to production and will demonstrate a strong understanding of all activity in between.

This role reports to the Sales Director Europe.

Principal Activities:

• Developing a solid and trusting relationship between major key clients and the company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Managing the account team assigned to each client.
• Strategic planning to improve client results.
• Negotiating contracts with the client and establishing a timeline of performance.
• Establishing and overseeing internal budgets with the company and external budgets with the client.
• Working with the sales team, supply chain, procurement, finance, operations, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being supplied and all client needs met.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data to provide customer relationship management.
• Expanding relationships and bringing in new clients.

Key Tasks and Responsibilities:

• Be able to identify the right opportunities for Optimas from prospective and current customers.
• Using own initiative, identify prospective customers, contact, and qualify the opportunity.
• Collaborate with the relevant stakeholders during the processing of customer requests ensuring that a focused quotation is issued.
• Develop and maintain mutually beneficial relationships with our customers.
• Support KPI activity.
• Ensure best practice is followed to achieve a seamless customer experience.
• Support or facilitate meetings as required with relevant stakeholders both internally and externally.
• Strong interpersonal, communication, and negotiation skills.
• Entrepreneurial spirit.
• Strong analytical and problem-solving mindset.
• Strategic vision and results driven.
• Intimate industry knowledge.
• Customer value and market focus.
• Ability to engage the whole organization to win & retain new business.
• Possess a high degree of integrity, ethics, motivation, energy, and enthusiasm.
• Maintain records as required.
• Willingness to travel.

Skills and Qualifications Required:

• Industry Expert.
• Strong customer interaction & presentation skills.
• Expert and ever-evolving Product Knowledge.
• Positive influencer.
• Accountable & Organized.
• Entrepreneurial.
• Results Focused.
• Strong Computer Knowledge/Skills. Proficient in use of Microsoft Office and other computer-based systems.
• Excellent interpersonal, verbal, written, and presentation skills.
• Ability to work in a fast-paced environment, balance workload effectively, assess the need for immediate action and prioritize multiple tasks.
• Bachelors degree from an accredited college or university, or >5 years proven industry work experience.
• Ability to complete work assignments accurately and quickly; ability to manage more than one initiative at once.
• Sense of urgency and comfort working in a fast-paced environment with a variety of simultaneous projects.
• Strong work ethic self-starter able to demonstrate strong proactive approach and self-initiative; persistent and tenacious; high level of commitment and dedication to meet aggressive deadlines with high-quality results.
• Demonstrated flexibility and open-mindedness around change, positive, can-do attitude.

Our company is fast-paced, dynamic, and has enormous potential like few others, thriving in an industry that's highly demanding and very competitive. Our success so far is based on finding the best talent and putting them together to work in a friendly, challenging, and exciting environment. Talent is everything for Optimas.

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