Hostess

7 days ago

Mumbai, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Hostess to join our team at Accor Hotels. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch customer service.

Roles and Responsibility

  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
  • Maintain high standards of hospitality, making guests feel welcome and valued.
  • Coordinate with other departments to ensure seamless service delivery.
  • Handle complaints or concerns in a calm and courteous manner.
  • Ensure the reception area is clean and tidy, creating a positive first impression.

Job Requirements

  • Excellent communication and interpersonal skills are essential.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills with attention to detail are required.
  • A pleasant and friendly demeanor is necessary.
  • Basic knowledge of hotel operations and procedures is preferred.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

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