Hostess
1 week ago
We are looking for a highly skilled and experienced Hostess to join our team at Accor Hotels. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch customer service.
Roles and Responsibility
- Manage front desk operations, including handling guest inquiries and resolving issues professionally.
- Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
- Maintain high standards of hospitality, making guests feel welcome and valued.
- Coordinate with other departments to ensure seamless service delivery.
- Handle complaints or concerns in a calm and courteous manner.
- Ensure the reception area is clean and tidy, creating a positive first impression.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills with attention to detail are required.
- A pleasant and friendly demeanor is necessary.
- Basic knowledge of hotel operations and procedures is preferred.
- Ability to maintain confidentiality and handle sensitive information with discretion.
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