Looking For L2 Engineer @ Chennai

20 hours ago

Chennai, Tamil Nadu, India Buzzworks Business Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role Overview

We are seeking an experienced L2 Engineer with strong expertise in cloud contact center solutions, telecom protocols, and implementation projects. The role involves troubleshooting, implementing, and supporting customer deployments of cloud-based contact center platforms, ensuring seamless integration with enterprise telephony and IT systems.

Key Responsibilities

  • Implementation & Deployment
  • Participate in end-to-end implementation of cloud contact center platforms (e.g., AWS Connect, Genesys Cloud, Five9, Avaya, Cisco, NICE, etc.).
  • Configure IVRs, routing strategies, call flows, dialers, SIP trunks, SBCs, and CRM integrations.
  • Support migrations from legacy PBX/contact center solutions to cloud.
  • Work with customers on requirement gathering, solution design, and acceptance testing.

Operations & Support

  • Provide L2 level troubleshooting for SIP, RTP, call quality, call routing, and integration issues.
  • Handle escalations from L1, ensuring quick diagnosis and resolution.
  • Monitor system health, logs, and alarms using tools such as Splunk, CloudWatch, or native monitoring dashboards.
  • Coordinate with carriers, OEMs, and cloud vendors for escalated issues.
  • Technical Skills & Troubleshooting
  • Deep knowledge of VoIP protocols (SIP, RTP, SDP, SRTP) and ISDN cause codes.
  • Troubleshoot inbound/outbound call flows, call drops, failed call attempts, one-way audio, etc.
  • Strong knowledge of network fundamentals (LAN/WAN, QoS, Firewalls, SBCs, NAT, DNS, TLS/SSL).
  • Hands-on with API-based integrations (REST, JSON, WebRTC) for CRM/3rd-party applications.

Documentation & Process

  • Create HLDs/LLDs, implementation runbooks, and SOPs.
  • Maintain RCA documentation for recurring issues.
  • Work with product and development teams to improve features and resolve bugs.

  • Network Engineer L2

    1 day ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We do have an opening for the role of Network Operations Support Engineer L2 with an MNC in the IT Sector.Experience level 3-7 yearsWork Mode: Hybrid (3 days work from office out of 5 working days)Notice Period: 0- 30 DaysWork Location: Chennai ( Chengalpattu)Skill: LAN/WAN/WLAN, routing, switching, Firewall, VPN, IPS/IDS Infrastructure Administration and L2...

  • L2 Desktop Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Job Role:L2 - Desktop Support EngineerExperience :1 yearsBudget :17k to 20k as a take homeLocation:Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware upgradation...

  • L1/L2 Application Support Engineer

    1 day ago

    Chennai, Tamil Nadu, India Prodapt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJob Title: L1/L2 Application Support EngineerExperience: 2–4 YearsLocation: ChennaiJob Type: Full-TimeShift: Rotational 24/7 (including on-call support),Majorly Night shiftRole Overview:We are seeking a proactive and technically skilled L1/L2 Application Support Engineer to join our dynamic team. The ideal candidate will have a strong background in...

  • Campus Ambassador

    2 weeks ago

    Chennai, Tamil Nadu, India Upcoming Engineer Full time ₹ 60,000 - ₹ 1,20,000 per year

    Upcoming Engineer is on a mission to make India's engineering students career-ready through workshops, expert sessions, and real-world exposure.We're looking for dynamic Campus Ambassadors in Chennai who are passionate about personal growth, networking, and helping fellow students prepare for the professional world.What You'll Do:Represent Upcoming Engineer...

  • E000 Desk Engineer –L2

    1 week ago

    Chennai, Tamil Nadu, India Voicecord Full time ₹ 33,00,000 - ₹ 45,00,000 per year

    Line Manager: Core ManagerJob title: Emergency Desk EngineerJob Abbreviation: L2 Engineer for Emergency (000) desk supportJob Family: Emergency Desk Engineer – L2Job Profile Definition:KPI Performance Monitoring: · Monitor Emergency dashboards for success & failures and initiate incidents for threshold breaches. · Callout to respective stakeholders...

  • E000 Desk Engineer –L2

    1 week ago

    Chennai, Tamil Nadu, India Teknowiz Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job title - Emergency Desk EngineerJob Abbreviation - L2 Engineer for Emergency (000) desk supportJob Family - Emergency Desk Engineer – L2Job ProfileKey TasksKPI Performance MonitoringMonitor Emergency dashboards for success & failures and initiate incidents for threshold breaches.Callout to respective stakeholders (Domain L2, IM, Delivery Leads &...

  • Software Engineer

    1 week ago

    Chennai, Tamil Nadu, India AMBC INC Full time ₹ 80,000 - ₹ 20,00,000 per year

    Software Engineer – Networking (C/C++, L2/L3 Protocols)Experience:3 to 10 yearsLocation: Chennai,BangaloreJob Summary:We are looking for strong C programmers with hands-on experience in L2/L3 Networking Protocols (OSPF, BGP, RIP, MPLS, TCP/IP, etc.).Mandatory Skills:Strong expertise in C programmingHands-on experience with L2/L3 networking protocols (e.g.,...

  • Service Desk Engineer-Chennai

    2 days ago

    Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Candidate,PFB the JD.Mode : WFONP: Immediate or less than 30 daysLocation :ChennaiJD:Service Desk Engineer L1/L2 Support:Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot.Tech Stack:MacOS/iOS experienceJAMF management...

  • Hiring For Service Desk Engineer-Chennai

    1 day ago

    Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Dear Candidate,PFB the JD Below,Location: ChennaiMode: WFONP: Immediate or less than 30 daysRole & responsibilities :Service Desk Engineer: L1/L2 Support)Role Summary:Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal...

  • Avaya Voice Engineer

    1 week ago

    Chennai, Tamil Nadu, India Versys Networks Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We have a requirement for Avaya Voice Engineer (L2 Support) for our office based out of ChennaiJob Overview:We are looking for highly motivated and technically strong Voice Support Engineers to join our team. The ideal candidate will have a solid understanding of Avaya EPABX equipment, with the ability to troubleshoot and support complex deployment &...