IT support engineer

2 weeks ago

Himatnagar, Gujarat, India PharynxAI Full time US$ 40,000 - US$ 80,000 per year

Job Title:

L1 Support Engineer – Onsite Automated Test Driving System

Location:

Gujarat, India

Employment Type:

Contractual / Onsite

Job Summary:

We are looking for an
L1 Support Engineer

to provide onsite technical and operational support for our Automated Test Driving System. The role involves basic troubleshooting of software, hardware, and network components, system monitoring, and coordination with the operations team to ensure smooth daily functioning.

Key Responsibilities:

  • Provide first-level technical support for software components of the system.
  • Monitor and maintain software system performance and uptime.
  • Perform basic troubleshooting and escalate software issues when necessary.
  • Support software-related queries, including application usage and minor configuration changes.
  • Maintain incident and activity logs, escalating complex issues to L2/L3 teams as needed.
  • Provide basic training and guidance to onsite staff for system usage.
  • Work closely with the operational team to ensure smooth execution of daily driving tests.

Requirements:

  • Proficiency in Windows 10/11, basic coding, and networking fundamentals.
  • Basic software and hardware troubleshooting skills.
  • Ability to drive both two-wheelers and four-wheelers is mandatory.
  • Good observation & analytical, problem-solving, and communication skills (English + Hindi/Gujarati).
  • Active, self-motivated, responsive, responsible, committed and able to work independently under minimal supervision.

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