
Face to Face Drive Plan-6th Aug
3 days ago
Job Title :
System Admin
Qualification :
BTech,B.E
Experience :
1 to 3 Years
Must Have Skills :
End User Support
Good to Have Skills :
SOP Based L1 issues resolution for IT Infrastructure such as Servers, Storage & Network
Roles and Responsibilities :
Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLAs to achieve performance targets
Ability to take inbound client phone calls from the call center and work with these end users to resolve issues.
Utilize ITIL best practices to enhance and optimize the services provided to end users.
High-level knowledge of supporting/managing desktop operating systems, including Windows and Mac
Ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels
Ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams
Email Administration with essential level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge
Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
Basic knowledge of Backup Solutions
Location :
Bangalore
CTC Range :
5.5 LPA
Notice period :
30 Days
Shift Timings :
General
Mode of Interview :
Face to Face
Mode of Work :
Work from office
Mode of Hire :
Permanent
Note :
NA
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