Face to Face Drive Plan-6th Aug

3 days ago


Yelahanka, Karnataka, India Black & White Full time ₹ 55,000 - ₹ 75,000 per year

Job Title :

System Admin

Qualification :

BTech,B.E

Experience :

1 to 3 Years

Must Have Skills :

End User Support

Good to Have Skills :

SOP Based L1 issues resolution for IT Infrastructure such as Servers, Storage & Network

Roles and Responsibilities :

Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLAs to achieve performance targets

Ability to take inbound client phone calls from the call center and work with these end users to resolve issues.

Utilize ITIL best practices to enhance and optimize the services provided to end users.

High-level knowledge of supporting/managing desktop operating systems, including Windows and Mac

Ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels

Ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams

Email Administration with essential level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues

Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge

Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP

Basic knowledge of Backup Solutions

Location :

Bangalore

CTC Range :

5.5 LPA

Notice period :

30 Days

Shift Timings :

General

Mode of Interview :

Face to Face

Mode of Work :

Work from office

Mode of Hire :

Permanent

Note :

NA





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