Team Lead

3 days ago

Yelahanka, Karnataka, India Valenta AI Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description – Team Lead, IT
Position: Team Lead – IT
Location: Bangalore
Reports to: Head of IT & Security

Role Overview

The Team Lead – IT will be responsible for leading the IT team at Valenta, ensuring smooth day-to-day operations, managing infrastructure, optimizing tools and platforms, and implementing IT best practices.
This role requires a mix of technical expertise, leadership capability, and strong problem-solving skills to support both internal teams and client-facing IT requirements.

Key Responsibilities

  • IT Platforms Adoption – Ensure complete adoption and effective utilization of all IT tools across the organization.

  • SOP Updates & Knowledge Transfer Readiness – Maintain updated standard operating procedures (SOPs) and ensure documentation is ready for knowledge transfer at all times.

  • Feature Utilization – Drive enablement of at least one new feature per IT platform each quarter to maximize value.

  • Helpdesk & IT Support – Manage IT helpdesk operations, resolve tickets efficiently, and reduce escalations through proactive support.

  • Onboarding, Induction & Reviews – Deliver IT onboarding and induction for new hires, ensuring smooth setup and high-quality experience.

  • Client Meetings & Solutions – Participate in client discussions, provide IT solutions, and ensure high satisfaction in client-facing interactions.

  • Vendor Management – Manage vendor relationships, renewals, and negotiations, ensuring optimized service delivery and cost savings.

  • Asset Management – Oversee IT asset lifecycle, including procurement, allocation, tracking, and disposal.

  • Policy & Security Compliance – Support policy updates, IT audits, access control, and endpoint security practices.

  • Continuous Improvement – Identify opportunities to enhance IT processes, optimize costs, and improve overall IT efficiency.

Requirements

Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or related field (Master's preferred).
  • 5–7 years of IT experience with at least 2 years in a team lead/supervisory role.
  • Strong knowledge of Azure, ManageEngine, Azure, Sophos, VMs and other IT tools.
  • Familiarity with ITIL framework, incident/change management, and service delivery.
  • Good understanding of cybersecurity, cloud governance, and IT compliance.
  • Strong problem-solving, communication, and leadership skills.
  • Ability to work in a fast-paced, global environment across time zones.

Core Traits

  • Results-oriented personality
  • Ownership mindset with accountability for outcomes.
  • Client- and business-focused approach.
  • Proactive, adaptable, and calm under pressure.
  • Strong organizational and prioritization abilities.
  • Team player and mentor



Benefits Benefits

In addition to statutory benefits such as Provident Fund (PF), Group Medical Insurance, and Gratuity, we offer the following:

  • Global Client Exposure

    Opportunity to work directly with international clients, gaining valuable cross-functional and cross-cultural experience.

  • Flexible Work Options

    We support hybrid and flexible work arrangements, enabling better work-life integration.

  • International Relocation & Travel

    Eligible employees may be considered for global relocation or travel assignments based on business needs and performance.

  • Professional Development & Career Growth

    Access to structured learning programs, certifications, and internal mobility opportunities to support your long-term career progression.

  • Engaging Work Culture

    Be part of a purpose-driven, inclusive, and collaborative environment that encourages innovation and continuous improvement.

Disclaimer:-
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The candidate will be required to perform any other job-related duties when requested by any person authorized to delegate responsibility (i.e. – Manager / Lead). All Duties and responsibilities outlined here are essential functions and requirements and are subject to possible modification owing to change in strategy or operations.
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