Google workspace

7 days ago

Chennai Indore, India Tata Consultancy Services Full time

Role - Google workspace

Location - Chennai, Indore

Exp - 4-10

Must-Have

  • Excellent Comm skill (verbal /Written)
  • Typing skill (typing skills (Min 60 to 80 WPM))
  • Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents
  • Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
  • Knowledge on any Ticketing tool, ITIL knowledge.

Good-to-Have

  • Exp 6+ months of experience in infra, Storage, Service Desk
  • Knowledge and hands on experience on Google products. (Gmail, Callender, Meet, drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, App sheet)
  • Google Workspace Administrator certification it would be great advantage.

Expectations from the Role

1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries

2 Maintain response and resolution speed as defined by Service Level Objective (SLO/s")

3 Keep high customer satisfaction scores and follow quality standards in 90% of cases

4 Use existing knowledge base to provide a customer facing root cause assessment; and

5 Provide customer facing bug progress summary using available tools and platforms.

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