IT Infrastructure Engineer

2 weeks ago

Chennai, Tamil Nadu, India Kaleris Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description
The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links.

Responsibilities

  • Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting.
  • Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software.
  • Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues
  • with N4 TOS software and infrastructure environment.
  • Review and administer customer hardware/cloud setups and configurations.
  • Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs).
  • Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7.

Requirements

  • Min 3 years of experience
  • Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture.
  • Deep technical knowledge of current network hardware, protocols, and internet standards.
  • Strong understanding of underlying operating systems and their configurations.
  • Good understanding of database technologies, including scaling, redundancy, and backup.
  • Experience with network capacity planning, network security principles, and best practices.
  • Ability to conduct research into networking issues and products as required.
  • Excellent hardware troubleshooting experience.
  • Expertise/qualification in:
  • Load balancers
  • Clustering
  • Tomcat
  • Oracle 11g or 11g RAC, SQL, and MySQL databases
  • Red Hat Linux 5
  • RAID
  • Microsoft Server 2008
  • ActiveMQ
  • Microsoft SQL-Server 2012
  • JMS
  • Firewalls .

Knowledge, Skills, And Abilities

  • Experience in the maritime or logistics industry is a significant plus.
  • Familiarity with Navis TOS is a big advantage.
  • Experience working in distributed virtual teams.
  • Demonstrates a positive attitude and strong work ethic.
  • Meticulous organizational and multitasking skills.
  • Excellent customer service and follow-up skills.
  • Ability to work well with others and follow instructions.
  • Multilingual capabilities are a plus.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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