IT Infrastructure Engineer

2 weeks ago

Chennai, Tamil Nadu, India Kaleris Full time ₹ 10,00,000 - ₹ 25,00,000 per year

Job Description:

The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links. 

Responsibilities 

  • Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting. 

  • Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software. 

  • Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues

  • with N4 TOS software and infrastructure environment. 

  • Review and administer customer hardware/cloud setups and configurations. 

  • Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs). 

  • Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7. 

Requirements

  • Min 3 years of experience 

  • Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture. 

  • Deep technical knowledge of current network hardware, protocols, and internet standards. 

  • Strong understanding of underlying operating systems and their configurations. 

  • Good understanding of database technologies, including scaling, redundancy, and backup. 

  • Experience with network capacity planning, network security principles, and best practices. 

  • Ability to conduct research into networking issues and products as required. 

  • Excellent hardware troubleshooting experience. 

  • Expertise/qualification in: 

  • Load balancers 

  • Clustering 

  • Tomcat 

  • Oracle 11g or 11g RAC, SQL, and MySQL databases 

  • Red Hat Linux 5 

  • RAID 

  • Microsoft Server 2008 

  • ActiveMQ 

  • Microsoft SQL-Server 2012 

  • JMS 

  • Firewalls . 

Knowledge, Skills, and Abilities 

  • Experience in the maritime or logistics industry is a significant plus. 

  • Familiarity with Navis TOS is a big advantage. 

  • Experience working in distributed virtual teams. 

  • Demonstrates a positive attitude and strong work ethic. 

  • Meticulous organizational and multitasking skills. 

  • Excellent customer service and follow-up skills. 

  • Ability to work well with others and follow instructions. 

  • Multilingual capabilities are a plus. 

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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