Resource Planner

3 days ago

Ahmedabad, Gujarat, India Upman Placements Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Analyze front office and back office volume projections; service metrics targets versus current

performance trends on AHT, shrinkage (absenteeism and aux usage), attrition, occupancy, and

service level to give recommendations on how to better maximize resources.

  • Ensures that service level targets as well as other program/client targets are met through proper

forecasting of workload

  • Validate client forecasts and requirements for trends and compliance with contractual

agreements.

  • Serves as subject matter expert and WFM liaisons for specific programs and coordinates with

Operations to ensure consistent business/operational goals

  • Responsible for FTE forecasting in order to meet targets based on call volume, or back office

volume projections subsequently coordinating the established targets to Operations (Account/

Ops manager and Director).

  • FTE conversion for the different weekly working hours within the different sites/geographies
  • Projects seating requirements per program based on current manpower and upcoming/existing

business needs

  • Works with Strategy COE to support Global Seat Planning process with the goal of maximizing

agent to seat ratios for the companyRole & responsibilities


• Manages long term forecasts and capacity utilization, costs and all resource planning functions

for designated programs/accounts of the company, ensuring that all workforce management

strategies are met.


• Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI

goals and maximize efficiency


• Maintains capacity planning files and documents according to standard operating procedures

and quality expectations.


• Contributes to the creation or improvement of tools, processes, and workflows to reduce cycle

times, improve error rates, and increase added value.

  • Lead Planner

    14 hours ago

    Ahmedabad, Gujarat, India Adani Enterprises Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Lead Planner (PSS & Infra) Formulation of Strategic Project Plans: > Formulate and develop strategic project plans that incorporate goals, objectives, to guide project execution. > Prepare comprehensive planning documents detailing key deliverables, timelines, resource requirements, and milestones, ensuring alignment with overall project strategy and...

  • Resource Planner

    1 week ago

    Ahmedabad, Gujarat, India A.P. Moller - Maersk Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    In this role at APM Terminals, you will be part of the Terminal Operations Execution team where you will manage and execute various tasks such as reception, processing, and staging of containers, receipt, transit, storage, marshalling of cargo, loading and unloading of transport conveyances, as well as manifesting and forwarding cargo to its destination. Key...

  • Manager / Assistant Manager - US Accounting-KPO

    14 hours ago

    Ahmedabad, Gujarat, India Synergy Resource Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from Synergy Resource Solutions, a leading Recruitment Consultancy.Our client company provides Accounting Bookkeeping, Medical Billing, Audio Visual, IT outsourcing services to small businesses across the USA.Position : US Accounts Manager / Assistant Manager - KPOIndustry : KPO, AccountingExperience : 8-13 year (past 4 years experience should...

  • Circle Lead Assurance

    2 weeks ago

    Ahmedabad, Gujarat, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    PERSONAL CHARACTERISTICS & BEHAVIOURSGood communication skillsHigh on initiatives.Customer centric approachCapable of taking independent decisionsVery good interpersonal skillsCreativity and innovationA keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deploymentExposure to Customer...

  • Mine Planning Consultant

    2 weeks ago

    Ahmedabad, Gujarat, India adani capital pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Consultant - Mine Planning (Open Cast) Responsibilities Support in Project Planning and Feasibility Assist in gathering and organizing data required for the preparation of mine plans that optimize resource extraction for coal and metal mining projects Support in the development of Detailed Project Reports (DPRs) by collecting necessary technical data and...

  • Job Opening in Production

    2 days ago

    Ahmedabad, Gujarat, India zydus lifesciences Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Post 1 Department: ProductionPosition title (if any): Technical Assistant / Operator - ProductionReports to: Section InchargeQualification: B.Sc / Diploma / ITIExperiences: 2 to 7 yearsDescription: B.Sc / Diploma / ITI candidate having 2-7 years of experience in topical ointment / cream / liquid manufacturing area in a regulatory plant...

  • Senior Project Consultant

    2 weeks ago

    Ahmedabad, Gujarat, India adani capital pvt ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Project Consultant Responsibilities Strategic Planning and Analysis Develop and implement strategic mine planning initiatives for underground coal and metal mining projects, ensuring alignment with organizational goals. Conduct technical and financial analysis for project bids, providing insights and recommendations to support business...

  • Mine Planning Executive

    2 days ago

    Ahmedabad, Gujarat, India Adani Enterprises Ltd Full time

    Senior Project Consultant About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group...

  • Associate Consultant

    2 weeks ago

    Ahmedabad, Gujarat, India adani capital pvt ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Associate Consultant Responsibilities Support in Project Planning and FeasibilityAssist in gathering and organizing data required for the preparation of mine plans that optimize resource extraction for coal and metal mining projects. Support in the development of Detailed Project Reports (DPRs) by collecting necessary technical data and ensuring...

  • Mine Planning Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Adani Enterprises Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Project Consultant About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group...