Circle Lead Assurance

2 weeks ago


Ahmedabad, Gujarat, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

PERSONAL CHARACTERISTICS & BEHAVIOURS

  1. Good communication skills
  2. High on initiatives.
  3. Customer centric approach
  4. Capable of taking independent decisions
  5. Very good interpersonal skills
  6. Creativity and innovation
  7. A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment
  8. Exposure to Customer service or Telecom business in similar customer service role
  9. 3-8 years hands on Experience in PRI/Lease Line/MPLS/ILP Products.
  10. Understanding of NPT/EPT/FTTH/Wireless Media/Network
  11. Understanding of RF & Fiber Network.
  12. Must have hands on experience of Computer Hardware and Networking.

EDUCATIONAL QUALIFICATIONS

  1. Diploma/B.Tech/BE- Electronics & Communication

Responsibility

  1. End to end Ownership of Customer interaction, Repeat and SLA.
  2. Driving - KPIs/SLA achievement as per Customer Contract
  3. Material management
  4. Team handling
  5. Performance monitoring and drive towards improvement.
  6. Analyze performance across the zone and implement strategies to ensure performance against set targets
  7. Manage growth through resource planning, maximizing automation and selfcare usage Managing team productivity


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