
Circle Lead Assurance
2 weeks ago
PERSONAL CHARACTERISTICS & BEHAVIOURS
- Good communication skills
- High on initiatives.
- Customer centric approach
- Capable of taking independent decisions
- Very good interpersonal skills
- Creativity and innovation
- A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment
- Exposure to Customer service or Telecom business in similar customer service role
- 3-8 years hands on Experience in PRI/Lease Line/MPLS/ILP Products.
- Understanding of NPT/EPT/FTTH/Wireless Media/Network
- Understanding of RF & Fiber Network.
- Must have hands on experience of Computer Hardware and Networking.
EDUCATIONAL QUALIFICATIONS
- Diploma/B.Tech/BE- Electronics & Communication
Responsibility
- End to end Ownership of Customer interaction, Repeat and SLA.
- Driving - KPIs/SLA achievement as per Customer Contract
- Material management
- Team handling
- Performance monitoring and drive towards improvement.
- Analyze performance across the zone and implement strategies to ensure performance against set targets
- Manage growth through resource planning, maximizing automation and selfcare usage Managing team productivity
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